{"id":516795,"url":"https://alion.io/job/siena-ai-product-specialist","title":"Product Specialist","company":{"id":4593,"name":"Siena AI","domain":"siena.cx","url":"https://alion.io/company/siena-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI","AR"],"hiring_countries_total":32,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":232000,"period":"year","method":null,"sample_n":10387},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Cursor","optional":true},{"name":"Lovable","optional":true},{"name":"Perplexity","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-06-26T18:07:57Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-11-05T08:42:38Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":131},"description":"Meet Siena\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\nThe team\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\nIf you want to set the bar rather than follow one, keep reading.\nThe Role\nYou become the resident expert on how Siena's platform works end to end: how each agent behaves, and how they work together as one system.\nYou own a defined product surface deeply, diagnose it with authority, and act as the bridge between the customers using it and the PM shaping where it goes next. This is a hands-on, product-minded role built for someone who's sat close to a product, noticed something the roadmap was missing, and pushed to change it. It's a growth path into product management, product marketing, or deployment.\nWhat You'll Do\nOwn a defined Siena product surface and become its resident expert\n\nLearn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment\n\nDiagnose agent behavior with authority: product, config, or customer setup\n\nRun the feedback loop to the PM: turn patterns across customers into clear, prioritized signal that shapes the roadmap\n\nOwn enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing\n\nRun webinars and demos, support sales, and do the market research the team needs\n\nWork the support queue on your surface as your direct line to how the product behaves, not as overflow\n\nWho You Are\nThe Bar: If you're missing any of these, this isn't the role for you.\nSupport or CS background, with a genuine track record of going beyond your remit to influence product, not just closing volume\n\nYou can take a rough, unclear document and make it genuinely useful. Documentation and enablement are core to this role, not an afterthought\n\nYou can tell a real bug from expected behavior and spot the pattern across tickets, not just close them one by one\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\nProduct-minded above all: you go outside your job description to champion change and influence what gets built\n\nYou've taken themes across tickets or customer feedback and used them to push product or roadmap direction\n\nA clear communicator who moves between technical and non-technical people without losing either\n\nAI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked\n\nE-commerce or DTC brand experience\n\nNice to Have: Bonus, not required.\nSocial media or community management background\n\nHands-on CX at scale\n\nConceptual understanding of APIs, Shopify themes, or prompt engineering (technical depth helps, isn't core)\n\nNot a Fit If:\nYou're coming from a Deployment Manager, senior PM, or account management background looking for a lateral move. That's a different pipeline\n\nYou see a support queue as beneath you rather than as a source of signal\n\nYou want to close tickets and move on, not spot the pattern behind them\n\nWhy Siena?\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\nWork that ships and matters. What you build reaches real consumer brands fast.\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\nGreat salary plus equity or stock grants. Own a piece of what you build.\nLearning budget. If you are growing, so are we.\nAI-fluency by default. Few places will push your work with production AI further or faster.\nOur values\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\nOur approach to AI\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\nHow we hire\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at .\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. 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