{"id":2663243,"url":"https://alion.io/job/siepe-it-help-desk-tier-1","title":"IT Help Desk Tier 1","company":{"id":4416975,"name":"Siepe","domain":"siepe.com","url":"https://alion.io/company/siepe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"QuickBooks","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-07T17:46:25Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T14:54:38Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Why Siepe\nSiepe is a fast-growing technology company helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the real-time insights and operational visibility they need to make better decisions faster.\nOur clients manage billions in assets and rely on Siepe for critical technology, data, and operational workflows. We serve sophisticated global clients and move quickly, challenge how things are done, and give people meaningful ownership and the opportunity to make a real impact.\nWhat You'll Get\nImpactful work on problems that matter. Direct visibility into how your contributions affect clients and real input on decisions. Competitive pay, great benefits, and opportunities to learn and take on more as Siepe grows. Teammates who are sharp and collaborative, whether they come from the industry or are charting a new path entirely. You will get to be part of a culture that blends fun with purpose!\nHow We Show Up\nWe lead with trust, transparency, and a team-first mindset. We communicate early, follow through on our commitments, and take ownership of outcomes - not just execute. When there’s a problem, we bring ideas and solutions, ask the next question, and keep things moving. We stay curious, challenge ideas, and prioritize what’s best for our clients and Siepe. We move with urgency, learn as we go, and work together to leave things better than we found them.\nWho We Are Looking For\nWe're seeking a customer service-focused professional to serve as our first point of contact for technical support. You'll provide white-glove support - remotely and on-site - to our U.S.-based clients and Siepe employees in cloud-first environments, combining strong technical problem-solving with exceptional communication skills.\nWhat You'll Be Doing\nDeliver exceptional support for end users, workstations, conference rooms, and IT managed resources, serving as front-line Service Desk support, dedicated on-site support, and implementation team member.\n\nInstall, configure, and support Windows-based desktop applications and virtual/physical workstations (desktops/laptops with multiple monitors).\n\nMonitor ticketing systems and infrastructure alerts across all platforms, ensuring timely acknowledgment per SLAs and investigating/escalating issues as required.\n\nPerform system health checks, routine maintenance, and manage IT inventory in accordance with standard operating procedures and change management processes.\n\nCoordinate escalations with senior leadership and responsible personnel during critical incidents.\n\nRecommend and implement solutions that strengthen Siepe's reputation as a high-quality IT services provider in financial services.\n\nCollaborate with senior leadership on business development opportunities requiring technical expertise.\n\nWhat You’ll Bring\n2-3 years of IT support experience; MSP experience preferred.\n\nExpert-level knowledge of Windows 10/11 and working knowledge of Windows Server 2022/2025.\n\nProficiency in Microsoft Active Directory (traditional and Entra ID), including user/group creation, workstation management, and file share permissions.\n\nStrong knowledge of Microsoft 365 (Entra ID, SharePoint, Intune, Exchange Online, Teams) and cloud platforms (AWS/Azure).\n\nExperience with mobile device management platforms (Intune, Azure Conditional Access) and security best practices.\n\nBasic to intermediate networking skills (firewalls, routing, wireless networks, connectivity troubleshooting).\n\nExperience with ticketing systems, SLA-driven environments, and software deployment.\n\nAdditional experience with scripting (PowerShell), Bloomberg, QuickBooks, Cloud VOIP, Excel add-ins, and Microsoft 365 user management is preferred.\n\nExcellent communication, interpersonal skills, attention to detail, and time management\n\nSelf-motivated, detail-oriented, and proactive problem-solver.\n\nAll applicants must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future.\nWhat We Offer\nGreat work should come with more than a paycheck. At Siepe, we invest in the things that help you build a career, take care of yourself and your family, plan for the future, and enjoy the people you work with.\nOur Total Rewards are designed to support you at work and beyond:\nCompetitive compensation, including annual performance-based bonus opportunities\n\nRetirement benefits with company contributions, including 401(k) or pension plans depending on location\n\nComprehensive health, dental, vision, and life insurance, with employee coverage 100% funded by Siepe where applicable\n\nFlexible Time Off (FTO) because life happens\n\nLearning & Development budget to invest in your professional growth\n\nCareer growth and on-the-job learning, with opportunities to stretch beyond your role and gain exposure to new technologies and business strategies\n\nEmployee Referral Program with rewards for helping us grow the team\n\nOffice lunch program, available to employees when working from any Siepe office\n\nA culture that makes time to connect, with snacks, happy hours, quarterly events, and annual celebrations\n\nBenefits, program eligibility, and coverage may vary by location.\nSiepe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or protected veteran status. If you require an accommodation to participate in our application or interview process, please let us know - we're happy to work with you to make it accessible.","description_format":"text","description_chars":5689,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T01:33:10Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.9,"age_days":9,"expected_fill_days":19,"reasons":["conf:2","urgency","win:mid","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/siepe-it-help-desk-tier-1","json_url":"https://alion.io/job/siepe-it-help-desk-tier-1.json","meta":{"generated_at":"2026-10-18T17:16:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22485,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416975},"rest":"https://alion.io/mcp/rest/get_company?id=4416975"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiepe-it-help-desk-tier-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiepe-it-help-desk-tier-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiepe-it-help-desk-tier-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siepe-it-help-desk-tier-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiepe-it-help-desk-tier-1"}]}