{"id":1201068,"url":"https://alion.io/job/sierra-nevada-corporation-it-support-technician-ii-service-center","title":"IT Support Technician II - Service Center","company":{"id":98067,"name":"Sierra Nevada Corporation","domain":"sncorp.com","url":"https://alion.io/company/sierra-nevada-corporation","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":43,"ghost_share":0,"stale_share":0.86,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Englewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":160},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-24T20:51:25Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T20:51:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Do you have an eye for detail and a passion for developing innovation solutions? The IT Support Technician II provides advanced technical support for desktop/laptop computers and network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure.As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.Responsibilities:\nDiagnose and resolve technical issues related to hardware and software.\n\nConfigure and deploy hardware and software systems.\n\nProvide support for network issues, including connectivity problems.\n\nContribute and update technical documentation and standard operating procedures.\n\nAssist in training end-users on the proper use of IT systems and applications.\n\nRespond to helpdesk tickets and resolve basic compute issues in a timely manner.\n\nConference room support and maintenance.\n\nMaintain and update IT inventory and asset management records.\n\nQualifications You Must Have:\nAssociate’s degree in a related field of study.\n\n1+ years of relevant experience.\n\nRelevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 3 years of related experience is required.\n\nHigher level relevant degree may substitute for experience.\n\nExperience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.\n\nUnderstanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.\n\nIntermediate understanding of computer hardware, software, and network troubleshooting.\n\nStrong communication and problem-solving skills.\n\nCustomer/solution ownership, an overall drive for excellence.\n\nTeam focused with the capacity for knowledge sharing.\n\nWritten and verbal communication skills with end users.\n\nDemonstrate a customer care philosophy that ensures a high level of customer satisfaction.\n\nBasic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.\n\nComprehensive troubleshooting skills of industry standard hardware and software products/services.\n\nQualifications We Prefer:\nCertifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).\n\nExperience in a corporate IT environment.\n\nA+ Certification.\n\nTechnical documentation skills.\n\nKnowledge of Service Now and functionality.\n\nEssential Functions:\nAbility to lift and move computer equipment up to 50 lbs.\n\nRegularly required to stand, walk, use hands, and reach with hands and arms.\n\nWorking primarily in an office environment; some tasks may require work in server rooms.\n\nAbility to travel to different office locations as required.\n\nAbility to work on a computer for prolonged periods.\n\nThis posting will be open for application for a minimum of 5 days and may be extended based on business needs.\nEstimated Starting Salary Range: $25.24 - $34.71. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.\nIMPORTANT NOTICE:\nTo conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.Learn more about the background check process for Security Clearances.\nSNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!\nSNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employmentdecisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.","description_format":"text","description_chars":5044,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","National Security","Defense Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-24T20:51:25Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-09-25T01:41:50Z"},"pay":null,"html_url":"https://alion.io/job/sierra-nevada-corporation-it-support-technician-ii-service-center","json_url":"https://alion.io/job/sierra-nevada-corporation-it-support-technician-ii-service-center.json","meta":{"generated_at":"2026-09-25T01:41:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1714,"day_limit":5000,"remaining_today":3286,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}