{"id":1156362,"url":"https://alion.io/job/sierra-software-engineer-agent-healthcare-2","title":"Software Engineer, Agent - Healthcare","company":{"id":37541,"name":"Sierra","domain":"sierra.ai","url":"https://alion.io/company/sierra-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":66,"ghost_share":0,"stale_share":0.303,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":390000,"currency":"USD","period":"year","gross":null,"usd_annual":390000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Maps","optional":false},{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"LLM","optional":false},{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:05:12Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-18T16:28:25Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About us\nSierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands - including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank - to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\nWe are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.\nOur co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.\nAbout the Healthcare team\nOur healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.\n\nOur healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.\n\nJoin us to transform the patient experience across the healthcare system-and help build technology that makes care more accessible, more human and more affordable for everyone.\n\nWhat you'll do\nDesign and deliver production-grade AI agents for healthcare: You'll build and ship highly performant, reliable, and empathetic AI agents that handle sensitive patient and member interactions. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more-all while maintaining strict HIPAA compliance and the trust that healthcare demands.\n\nDrive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments serving healthcare payers, providers, and platforms.\n\nPartner with healthcare leaders: You'll work directly with executives and technical teams at health plans, provider networks, and healthcare technology companies to understand their most pressing challenges - from managing high call volumes to reducing administrative burden and building AI agents that transform how they operate at scale.\n\nNavigate healthcare complexity: You’ll develop deep expertise in healthcare systems and workflows, including integrations across EHR and patient access platforms, payer and provider operations, and common healthcare data and interoperability standards. You’ll become fluent in the nuances of benefits and eligibility, claims and billing, scheduling and intake, and translate that understanding into exceptional, trustworthy AI experiences.\n\nBuild the future of the platform: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare.\n\nExample projects\nThese are examples of projects our healthcare team has worked on:\nBuild AI agents for major health insurance networks that handle detailed questions such as, \"What's my co-pay for a primary care visit?\" and \"How many physical therapy sessions do I have left?\"\n\nDevelop voice and chat agents for healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location;\n\nCreate AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics;\n\nBuild agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates;\n\nDevelop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility - all while maintaining HIPAA compliance and strong PHI/data privacy safeguards.\n\nExperiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions;\n\nWhat you'll bring\nExperience building and scaling end-to-end production systems.\n\nStrong technical problem-solving skills, especially in fast-changing, ambiguous environments.\n\nA builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship.\n\nComfort working directly with customers to understand their needs and solve real-world problems.\n\nExcellent communication skills-clear, direct, and persuasive across technical and non-technical audiences.\n\nGenuine interest in healthcare and improving patient/member experiences.\n\nEven better...\nExperience in healthcare technology, health IT or working with healthcare organizations\n\nFamiliarity with healthcare systems : Major EHR ecosystems (e.g., Epic, Cerner/Oracle Health, athenahealth); X12 EDI transactions and clearinghouse workflows; scheduling/patient access, practice management, and contact center platforms.\n\nUnderstanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy).\n\nExperience building or deploying AI/LLM systems in production.\n\nHave been a founder or founding engineer-you know what it means to balance craft, ownership, and speed.\n\nFamiliarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering.\n\nPrior experience with React, TypeScript, and/or Go.\n\nPrevious roles where you interfaced with customers or led technical projects with external stakeholders.\n\nOur values\nTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\n\nCustomer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\n\nCraftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\n\nIntensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\n\nFamily: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.\n\nWhat we offer\nWe want our benefits to reflect our values and offer the following to full-time employees:\nFlexible (unlimited) paid time off\n\nMedical, dental, and vision benefits for you and your family\n\nLife insurance and disability benefits\n\nRetirement plan dependent on country of employment\n\nParental leave\n\nFertility and family building benefits through Carrot\n\nLunch, as well as delicious snacks and coffee to keep you energized\n\nDiscretionary benefit stipend giving people the ability to spend where it matters most\n\nFree alphorn lessons\n\nThese benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.\nBe you, with us\nWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.","description_format":"text","description_chars":9456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-23T21:45:50Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":1,"age_days":23,"expected_fill_days":95,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":390000,"is_top_pay":true},"html_url":"https://alion.io/job/sierra-software-engineer-agent-healthcare-2","json_url":"https://alion.io/job/sierra-software-engineer-agent-healthcare-2.json","meta":{"generated_at":"2026-10-18T17:04:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37541},"rest":"https://alion.io/mcp/rest/get_company?id=37541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsierra-software-engineer-agent-healthcare-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsierra-software-engineer-agent-healthcare-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsierra-software-engineer-agent-healthcare-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sierra-software-engineer-agent-healthcare-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsierra-software-engineer-agent-healthcare-2"}]}