{"id":3054666,"url":"https://alion.io/job/sierra-software-engineer-channels-and-experiences","title":"Software Engineer, Channels and Experiences","company":{"id":37541,"name":"Sierra","domain":"sierra.ai","url":"https://alion.io/company/sierra-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":65,"ghost_share":0,"stale_share":0.354,"repost_share":0,"time_to_fill_p50_days":92,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":230000,"max":390000,"currency":"USD","period":"year","gross":null,"usd_annual":390000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Maps","optional":false},{"name":"Google Workspace","optional":false},{"name":"Kotlin","optional":false},{"name":"Multimodal AI","optional":false},{"name":"OpenAI","optional":false},{"name":"Swift","optional":false},{"name":"Twilio","optional":false},{"name":"Voice Agents","optional":false},{"name":"WebRTC","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:51:53Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T12:29:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About us\nSierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands - including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank - to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\nWe are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.\nOur co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.\nWhat you'll do\nWhen someone calls an airline, texts a retailer, or opens their bank's app and talks to a Sierra agent, our systems carry that conversation. Phone calls, SMS, WhatsApp, email, and the chat inside our customers' apps all run through this team.\nAI voice, chat, and messaging agents are new and they must operate with global communication networks. Nobody has fully solved how to make the two work together at the speed of a real conversation. We have to solve it for millions of calls, and you will be building the future of how entire industries will operate with AI agents.\nDemo: Finding the perfect stay\nDemo: Flight disruption recovery\nMulti-modal: Make one conversation work across voice, text, and screen. A customer can start by talking, switch to typing on a crowded train, send a photo of a broken part, and get a link or a form back on screen. The agent remembers everything, whichever way the customer talks and personalizes it. You will build on the frontier here, and decide what it should feel like.\n\nMake AI voice feel like a real conversation. Every call crosses carriers, telephony networks, and contact centers around the world before it reaches our agent. Making AI agents feel lively and real across global infrastructure is a critical problem to get right for end users.\n\nGive personal AI agents a safe way in. More people now have their own AI assistants. Today a company can either block them or hand them the user’s full account access. ThePersonal Agent Protocol is an open standard that offers a better option: a safe way for personal agents to work with a company and its Sierra agent. You’ll help build it.\n\nBuild the agent experience inside the app. ChatKit is our library of native iOS, Android, and web components for talking to an agent. It covers voice controls, live waveforms, transcripts, and chat. Customers use it to build an agent experience inside a customer’s flagship app, not like a widget added on top. You decide what those components are and how they behave.\n\nGet every call to the right agent. You’ll build and own our global telephony stack: SIP, WebRTC, the Sierra Voice Protocol and our integrations with major contact-center platforms. That means millions of calls and messages, and every one of them reaching the right agent.\n\nPut Sierra on every channel. SMS, WhatsApp, RCS, email, LINE, Messenger and Instagram. You’ll build the tools that let developers launch a new channel on their own, delivering value in hours not weeks.\n\nWhat ownership looks like\nA bias for shipping. You move fast, and you finish what you start.\n\nCuriosity about the hard parts. You go deep where other engineers avoid going: protocols, edge cases, and end to end multi-modal experiences.\n\nAn AI-native way of building. You not only use AI tools every day, it is ingrained in the way you operate and think. You’ve deleted all old priors and re-invented the way you and your teams work from the ground up. Come ready to tell us about something you built that you couldn’t have built 6 months ago.\n\nAn obsession with the details. When one call in ten thousand fails, you want to know why. You obsess about the product experience and pixels as much as you do latency and reliability.\n\nStrong backend fundamentals. You can also work comfortably across backend, infra, mobile and web.\n\n3+ years building production software that real users depend on.\n\nWhat you'll bring\nA passion for being on the frontier of AI products.\n\nPride in building reliable, maintainable, and secure systems that scale.\n\nMotivation and high-agency to drive outcomes in a high-autonomy culture.\n\n4+ years hands-on experience building production systems.\n\nDegree in Computer Science or related field, or equivalent professional experience.\n\nEven better...\nExperience building AI products for enterprise or consumers\n\nExperience building native SDKs for iOS (Swift) or Android (Kotlin)\n\nExperience building messaging apps, voice apps or voice agents\n\nExperience with SIP, WebRTC, Twilio or contact-center platforms\n\nExperience with real-time, low-latency distributed systems\n\nNone of these are required. If the problems above excite you, we’d love to hear from you.\nOur values\nTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\n\nCustomer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\n\nCraftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\n\nIntensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\n\nFamily: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.\n\nWhat we offer\nWe want our benefits to reflect our values and offer the following to full-time employees:\nFlexible (unlimited) paid time off\n\nMedical, dental, and vision benefits for you and your family\n\nLife insurance and disability benefits\n\nRetirement plan dependent on country of employment\n\nParental leave\n\nFertility and family building benefits through Carrot\n\nLunch, as well as delicious snacks and coffee to keep you energized\n\nDiscretionary benefit stipend giving people the ability to spend where it matters most\n\nFree alphorn lessons\n\nThese benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.\nBe you, with us\nWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.","description_format":"text","description_chars":8393,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-22T03:16:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":92,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":390000,"is_top_pay":true},"html_url":"https://alion.io/job/sierra-software-engineer-channels-and-experiences","json_url":"https://alion.io/job/sierra-software-engineer-channels-and-experiences.json","meta":{"generated_at":"2026-10-24T13:28:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37541},"rest":"https://alion.io/mcp/rest/get_company?id=37541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsierra-software-engineer-channels-and-experiences"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsierra-software-engineer-channels-and-experiences"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsierra-software-engineer-channels-and-experiences"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sierra-software-engineer-channels-and-experiences\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsierra-software-engineer-channels-and-experiences"}]}