{"id":3186628,"url":"https://alion.io/job/sierra-software-engineer-cloud-infrastructure","title":"Software Engineer, Cloud Infrastructure","company":{"id":37541,"name":"Sierra","domain":"sierra.ai","url":"https://alion.io/company/sierra-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":65,"ghost_share":0,"stale_share":0.415,"repost_share":0,"time_to_fill_p50_days":91,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":230000,"max":390000,"currency":"USD","period":"year","gross":null,"usd_annual":390000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"FedRAMP","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Google Maps","optional":false},{"name":"Google Workspace","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenAI","optional":false},{"name":"Terraform","optional":false},{"name":"AI Agents","optional":true},{"name":"CI/CD","optional":true},{"name":"DynamoDB","optional":true},{"name":"Google Cloud Spanner","optional":true},{"name":"HIPAA","optional":true},{"name":"Incident Management","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-23T20:25:08Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T20:53:47Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About us\nSierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands - including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank - to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\nWe are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.\nOur co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.\nWhat you'll do\nAs a Software Engineer on Sierra’s Cloud Infrastructure team, you’ll own the foundation that every Sierra customer runs on. That includes our multi-tenant environments, where most of our customers and data live, and our isolated single-tenant environments for highly regulated enterprises. Sierra is expanding quickly across AWS and GCP, in regions across North America, Europe, and Asia-Pacific. We expect to roughly double our number of deployments over the next year.\nThe work is very visible. Our deployments support the relationship with major customers, so you’ll see directly how your infrastructure affects customers and the business. Our challenges keep evolving, from scaling, reliability, and new compliance and regulations.\nOn this team, you will:\nDesign, build, and operate Sierra’s cloud infrastructure across AWS and GCP (and soon Azure) using Terraform and Kubernetes.\n\nSimplify and standardize our deployments so that adding a new region or environment is repeatable and predictable. We want to treat deployments like cattle, not pets.\n\nStand up and operate new multi-tenant regions and single-tenant environments for customers with strict regulatory or isolation needs.\n\nHelp build and run compliant environments, including our FedRAMP deployment.\n\nOwn and improve deploys and releases across our fleet, investing in tooling and developer experience so engineers can ship quickly and safely.\n\nBuild security guardrails that give enterprise customers confidence in our shared multi-tenant environment.\n\nWork with our BYOC (Bring Your Own Cloud) team to make Sierra easy to deploy into customers’ own cloud environments.\n\nDrive reliability across the platform through observability, incident response, root cause analysis, and postmortems.\n\nWrite production code, mostly in Go, to automate infrastructure and replace manual work with durable systems.\n\nWhat you'll bring\n6+ years of hands-on software or infrastructure engineering experience, including building and operating production systems at scale.\n\nBroad infrastructure experience on at least one major cloud (AWS, GCP, or Azure). Breadth and fundamentals matter more than expertise in one specific cloud.\n\nDeep expertise in at least one layer of the stack, such as compute, orchestration, networking, or deploys, plus a real interest in owning the layers next to it.\n\nHands-on experience with infrastructure as code (Terraform preferred) and container orchestration (Kubernetes).\n\nStrong coding skills and a bias toward automation and tooling. Go experience is a plus.\n\nA pragmatic, scrappy approach. You can start with a rough prototype and evolve it into production ready.\n\nCuriosity and flexibility. You adapt to new clouds, tools, and customer requirements instead of forcing every problem into one familiar pattern.\n\nA degree in Computer Science or a related field, or equivalent professional experience.\n\nEven better\nExperience running infrastructure across multiple clouds and many regions or environments.\n\nExperience with compliance-driven environments (FedRAMP, SOC 2, HIPAA, or financial services).\n\nExperience building deploy systems, CI/CD, or internal developer platforms.\n\nExperience deploying software into customer-managed cloud environments.\n\nAn SRE background, or experience leading reliability and incident management programs.\n\nExperience with distributed databases such as DynamoDB or Spanner.\n\nExperience at a fast-paced startup or on a small infrastructure team with broad scope.\n\nOur values\nTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\n\nCustomer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\n\nCraftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\n\nIntensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\n\nFamily: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.\n\nWhat we offer\nWe want our benefits to reflect our values and offer the following to full-time employees:\nFlexible (unlimited) paid time off\n\nMedical, dental, and vision benefits for you and your family\n\nLife insurance and disability benefits\n\nRetirement plan dependent on country of employment\n\nParental leave\n\nFertility and family building benefits through Carrot\n\nLunch, as well as delicious snacks and coffee to keep you energized\n\nDiscretionary benefit stipend giving people the ability to spend where it matters most\n\nFree alphorn lessons\n\nThese benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.\nBe you, with us\nWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.","description_format":"text","description_chars":7710,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-24T00:05:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":9,"expected_fill_days":91,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":390000,"is_top_pay":true},"html_url":"https://alion.io/job/sierra-software-engineer-cloud-infrastructure","json_url":"https://alion.io/job/sierra-software-engineer-cloud-infrastructure.json","meta":{"generated_at":"2026-11-03T01:23:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1866,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37541},"rest":"https://alion.io/mcp/rest/get_company?id=37541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsierra-software-engineer-cloud-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsierra-software-engineer-cloud-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsierra-software-engineer-cloud-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sierra-software-engineer-cloud-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsierra-software-engineer-cloud-infrastructure"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3186628}},{"tool":"search_jobs","arguments":{"company":"sierra.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3186628},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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