{"id":4136730,"url":"https://alion.io/job/sierra-space-it-support-technician-ii","title":"IT Support Technician II","company":{"id":58801,"name":"Sierra Space","domain":"sierraspace.com","url":"https://alion.io/company/sierra-space","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":31,"ghost_share":0,"stale_share":0.839,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-15T06:25:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Sierra Space Careers:\nAt Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth.\nSierra Space team members share a spirit of innovation and collaboration and a belief that we can deliver on the boldest missions in space today. Together with our customers, we aim to safeguard our nation, sustain human presence in space, and secure the freedom of operations in low Earth orbit and beyond.\nOur success is measured by the trust of those who rely on what we build and deliver, and our technologies keep the United States and its allies mission-ready throughout space.\nWe are mission-driven, and together, we are an extraordinary team.\nAbout the Role\nThe IT Support Technician II is responsible for providing first-level technical support to team members, ensuring the smooth operation of hardware, software, and network systems. This role is crucial in maintaining the functionality and efficiency of the IT infrastructure, delivering exceptional customer service, and supporting the overall productivity of the organization. The successful candidate will diagnose and resolve technical issues, assist with the setup and maintenance of user accounts, and participate in IT projects and initiatives. This position requires strong problem-solving skills, effective communication, and the ability to work both independently and as part of a team.In this role, you will provide first-level technical support to employees via phone, email, or in-person, ensuring timely and effective resolution of hardware, software, and network issues. You will install, configure, and maintain computer hardware, software, A/V and peripherals while assisting in the setup and maintenance of user accounts and permissions. Documenting and tracking issues and resolutions in the ticketing system will be a key responsibility, as will escalating complex issues to higher-level support or specialized teams when necessary. Additionally, you will maintain an inventory of IT equipment and software licenses, ensuring accurate records. You will provide training and support to employees on IT-related topics, helping them effectively utilize technology. Participating in IT projects and initiatives as required, you will contribute to the organization's technological advancements. Finally, you will ensure compliance with company IT policies and procedures to maintain a secure and efficient IT environment.\nAbout You\nOur mission is driven by an unyielding commitment to advancing space-based technology in service of our customers and safeguarding national security. We seek individuals who are passionate about innovating beyond boundaries and relentlessly pursuing solutions that protect, preserve and empower - to join us in this critical mission.\nWe’re looking for team members who align with our values, mission and goals - while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.\nMinimum Qualifications:\nTypically 1+ years of related experience.\nIntermediate technical training in computer hardware, software, and troubleshooting.\nIntermediate knowledge of computer systems, ability to diagnose and resolve most hardware and software issues.\nStrong problem-solving skills.\nGood communication skills and customer service skills.\nPreferred Qualifications:\nCertifications: CompTIA A+.\nExperience with various operating systems (e.g., Windows, macOS) and software applications.\nExperience with A/V devices.\nStrong analytical and problem-solving skills.\nExcellent communication and teamwork abilities.\nFamiliarity with network configurations and troubleshooting.\nExperience with remote support tools and techniques.\nKnowledge of IT service management (ITSM) practices and tools.\nAbility to work independently and as part of a team.\nStrong organizational skills and attention to detail.\nAbility to manage multiple tasks and prioritize effectively.\nCompensation:\nPay Range:\n$30.87 - $42.46Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity and market competitiveness.\nElevate Your Career\nAt Sierra Space, we are committed to your personal and professional development. We empower you to make profound and meaningful contributions and foster a vibrant culture of collaboration, where teamwork ignites breakthrough innovations.\nWe also offer a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, and more.\nSierra Space is an industry-leading space and defense technology company providing satellites, spacecraft, and enabling mission systems and components. We deliver mission-proven technologies to our customers that safeguard our nation, protect space-based assets and enable space exploration.\nApplication Deadline: This role will remain posted until a qualified pool of candidates is identified.\nPlease note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees.\nSierra Space Corporation is an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. 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