{"id":2559766,"url":"https://alion.io/job/sierrafp-sales-customer-experience-representative","title":"Sales - Customer Experience Representative","company":{"id":2209131,"name":"Sierrafp","domain":"sierrafp.com","url":"https://alion.io/company/sierrafp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tustin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-20T08:14:21Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Who we are:\nAt Sierra Forest Products, we’re more than a leading North American distributor of specialty wood products-we’re a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.\nPosition: Customer Experience\nLocation: Tustin, CA\nCompensation: $55,000 - $65,000\nEmployment Type: Full-time, Onsite\nVacancy: This posting is for an existing, currently open position.\nDeliver the Difference with us:\nAs a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.\nThe Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.\nRequirements\nYour Role & Impact:\nDeliver exceptional and quality customer service to existing customers and clients. \nHandle inbound sales inquiries and customer inquiries. \nProcess and enter sales orders. \nResolve order-related issues (delays, credits, and returns). \nCollaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success). \nActively sell and grow an existing account base.\nBecome a brand ambassador with a comprehensive knowledge of our products and specifications.\nProvide overall sales support to the outside sales team. \nBuild and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.\nContinuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.\nWhat Makes You Stand Out:\nDriven, positive and energetic individual. \nAbility to resolve problems and conflicts as they occur. \nProven experience in sales and/or the building products industry. \nPassion for relationship building. \nAbility to work in a fast paced, team driven environment. \nHard working and entrepreneurial. \nBenefits\nWhy Join Sierra Forest Products?\nPeople First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment.\nCompetitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well.\nGrowth & Innovation: Join a company that champions innovation and sustainability-where your ideas drive progress and help shape the future.\nPurpose-Driven Work: Our mission is simple:Deliver the Difference to our customers when they need it, by people who know and care. 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