{"id":3885331,"url":"https://alion.io/job/sieve-platform-support-engineer-vendor-platform","title":"Platform Support Engineer - Vendor Platform","company":{"id":720258,"name":"Sieve","domain":"sieve.ai","url":"https://alion.io/company/sieve-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"SQL","optional":false},{"name":"Multimodal AI","optional":true}],"status":"live","first_seen_at":"2026-11-06T17:15:26Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T16:31:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nSieve is a multi-modal lab curating the world's highest-quality training datasets, spanning video, audio, images, text, and 3D. We combine exabyte-scale data infrastructure and novel multimodal understanding techniques that push the frontier of foundation models. Video alone makes up 80% of internet traffic, and across modalities, data has become the enabling medium powering creativity, communication, gaming, AR/VR, and robotics. Sieve exists to solve the biggest bottleneck in the growth of these applications: high-quality training data.\nWe partner with top AI labs and did $XXM last quarter alone, as a team of ~30 people. We also raised our Series A from Tier 1 firms such as Matrix Partners, Swift Ventures, Y Combinator, and AI Grant.\n Why Now\nSieve is one of the most capital-efficient teams in AI, with roughly 50 people serving the world's leading AI labs across every major data modality. You'll join early, own problems end-to-end, and watch your work ship directly into the models defining the frontier.\nAbout the role\nWe’re looking for a Platform Support Engineer based in India to support our Product Platform team, primarily on the vendor platform. You’ll keep existing workflows running reliably, investigate technical issues, and reduce the support and maintenance burden on the core engineering team.\nThis role focuses on production support, troubleshooting, bug fixes, and operational improvements. It does not own feature development or a product roadmap.\nWhat you’ll do\nInvestigate and resolve application errors, integration failures, data discrepancies, and configuration issues.\n\nTriage support requests, assess impact, and communicate progress through resolution.\n\nUse logs, monitoring tools, API testing, and database queries to identify root causes.\n\nMake targeted, well-tested bug fixes and maintenance changes through established review processes.\n\nWrite small internal scripts to automate repetitive support tasks.\n\nImprove troubleshooting guides, runbooks, and alerts to reduce recurring issues.\n\nSupport release validation and post-release monitoring.\n\nEscalate issues requiring architectural changes or new functionality with clear evidence and reproduction steps.\n\nMaintain clear handoffs and agreed working-hour overlap with the core Product Platform team.\n\nWhat we’re looking for\n2+ years of professional experience in software engineering, application support engineering, production support, or a similar technical role.\n\nHands-on experience troubleshooting production applications and APIs.\n\nWorking knowledge of SQL and relational databases.\n\nAbility to read an existing codebase and make focused, well-tested fixes.\n\nFamiliarity with logs, monitoring tools, Git, and code review processes.\n\nGood judgment when working with production systems, sensitive data, and access permissions.\n\nClear written and verbal communication, especially when explaining issues and handing work across time zones.\n\nAn interest in supporting and improving an established platform.\n\nNice to have\nExperience with vendor, supplier, marketplace, or partner platforms.\n\nFamiliarity with third-party integrations, background jobs, and cloud environments.\n\nExperience documenting root causes and automating routine support work.\n\nWhat success looks like\nSupport issues are triaged promptly and resolved accurately.\n\nThe core platform team spends less time on routine investigations and maintenance.\n\nRecurring issues decrease through durable fixes and better operational procedures.\n\nDocumentation and handoffs make future issues easier to resolve.\n\nChanges stay focused on support and maintenance; 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