{"id":4045408,"url":"https://alion.io/job/sift-customer-solutions-and-support","title":"Customer Solutions and Support","company":{"id":5870,"name":"Sift","domain":"sift.com","url":"https://alion.io/company/sift","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-10T18:41:19Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T23:42:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Team\nOur Customer Support team is the front line for every Sift customer who runs into a question or a problem. We troubleshoot, triage, and resolve issues across Sift's Digital Trust & Safety products, working closely with Customer Success, Solutions Engineering, and Engineering to make sure customers get fast, accurate answers. We're the team customers remember when something goes right in a moment of frustration - and we take that responsibility seriously. We're also always looking for smarter ways to work, including using AI tools to help us respond faster and more consistently.\nWhat We're Looking For\nWe're looking for a Customer Support Specialist who's excited to learn a complex product and build real troubleshooting skills from the ground up. You're naturally curious about how things work, patient with customers who are frustrated, and comfortable asking questions when you don't know the answer yet. With guidance from senior teammates, you'll build the product knowledge and judgment that let you solve problems independently over time.\nWhat You'll Do\nResponding to customer inquiries: Answer incoming support tickets and questions via our support channels, with guidance from senior Support team members on anything unfamiliar or complex.\n\nTroubleshooting product issues: Learn to diagnose common issues in Sift's platform, using documentation and escalation paths to work through problems you haven't seen before.\n\nDocumenting and tracking cases: Keep clear, accurate records of customer issues and their resolutions in our support tools, so the next person helping that customer has full context.\n\nEscalating appropriately: Recognize when an issue is beyond your current scope and loop in the right teammate or team, rather than guessing.\n\nContributing to our knowledge base: Help identify gaps in internal documentation and contribute notes or suggested edits as you learn.\n\nBuilding product expertise: Develop a working understanding of Sift's product and the fraud landscape it operates in, growing your ability to solve problems independently.\n\nWhat Would Make You a Strong Fit\nMust-haves:\n1-3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience\n\nStrong written communication skills - clear, empathetic, and precise, especially under a frustrated customer's pressure\n\nComfortable learning new software tools and systems quickly\n\nExperience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general fluency with AI-assisted workflows\n\nA genuine curiosity about how things work, and a willingness to ask for help when you need it\n\nNice to have:\nBachelor's degree in a relevant field, or equivalent practical experience\n\nExperience with support ticketing tools (e.g., Zendesk, Salesforce)\n\nExposure to SaaS products or basic familiarity with APIs and SQL\n\nInterest in fraud, payments, or trust & safety\n\nOur Typical Interview Process\nRecruiter conversation: 30-45 minutes with a recruiter to discuss your background and the role.\n\nHiring manager screen: 30-45 minutes with the hiring manager to explore your fit for the position.\n\nInterview loop with the team: covering a customer scenario walkthrough, written communication exercise, and values & behavior.\n\nBenefits and Perks\nCompetitive total compensation package\n\n401k plan\n\nMedical, dental and vision coverage\n\nFlexible lifestyle wallet\n\nLearning & development reimbursement\n\nFlexible time off\n\nCompany Mental Health Days\n\nLet’s build it together:\nAt Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community - ultimately using this empowerment and authenticity to build trust and create a safer Internet.\nThis document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy\nA little about us:\nSift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.","description_format":"text","description_chars":4575,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-11-10T23:42:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-11T01:10:01Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/sift-customer-solutions-and-support","json_url":"https://alion.io/job/sift-customer-solutions-and-support.json","meta":{"generated_at":"2026-11-11T01:10:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5870},"rest":"https://alion.io/mcp/rest/get_company?id=5870"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsift-customer-solutions-and-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsift-customer-solutions-and-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsift-customer-solutions-and-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sift-customer-solutions-and-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsift-customer-solutions-and-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4045408}},{"tool":"search_jobs","arguments":{"company":"sift.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4045408},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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