# Digital Customer Success Manager

Digital Customer Success Manager This is an in-office role based out of our New York and San Francisco office. About the Role Sigma Computing is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business. Sigma is the AI runtime for business - a platform where teams build and run analytics, AI apps, and agents directly on governed warehouse data (Snowflake, Databricks, BigQuery, and more), using chat, a spreadsheet interface, SQL, or Python. In this role, you'll own a high-volume portfolio of mid-market customers who are leveraging Sigma to move from static dashboards to live, AI-powered workflows. Success in this role is about smart prioritization. With a large book of accounts, you'll use data-driven signals and automation to focus your attention where it drives the most impact: accelerating adoption, surfacing expansion opportunities, and mitigating churn before it happens. Key Responsibilities Manage a high-volume portfolio of mid-market accounts through scalable engagement models (automation, self-service resources, and direct outreach), delivering a consistent, high-quality customer experience at scale Drive rapid time-to-va

- **Id**: 3815163
- **Url**: <https://alion.io/job/sigma-computing-digital-customer-success-manager-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: San Francisco, United States, New York, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-11-05T14:27:15Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-08T20:46:29Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 6706
- **Description truncated**: no
- **Benefits**: 401k plan, Equity, Flexible time off, Pet friendly, Stock options
- **Relocation offered**: no
- **Industries**: BI & Dashboard Software

## Company

- **Id**: 7805
- **Name**: Sigma Computing
- **Domain**: sigmacomputing.com
- **Url**: <https://alion.io/company/sigma-computing>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: A
- **Score**: 93
- **Open postings**: 73
- **Ghost share**: 0.041
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 68
- **Computed at**: 2026-11-08T05:47:12Z

## Technologies

- **Databricks** — Optional: no
- **Google BigQuery** — Optional: no
- **Python** — Optional: no
- **Snowflake** — Optional: no
- **SQL** — Optional: no
- **AI Agents** — Optional: yes
- **Looker** — Optional: yes
- **Power BI** — Optional: yes
- **ServiceNow** — Optional: yes
- **Spark** — Optional: yes
- **Tableau** — Optional: yes

## Trust

- **Level**: ok
- **Repost count**: 0
- **Flags**: company_stale
- **Days open**: 2

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-05T15:46:28Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 39 · green card filings: 8; Filings 12m: 39

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 68
- **Reasons**: conf:1, velocity, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.