{"id":1194960,"url":"https://alion.io/job/sigma-computing-technical-support-engineering-manager","title":"Technical Support Engineering Manager","company":{"id":7805,"name":"Sigma Computing","domain":"sigmacomputing.com","url":"https://alion.io/company/sigma-computing","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":66,"ghost_share":0.015,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Spark","optional":false},{"name":"SQL","optional":false},{"name":"AI Agents","optional":true},{"name":"Amazon Redshift","optional":true},{"name":"AWS","optional":true},{"name":"BigQuery","optional":true},{"name":"Databricks","optional":true},{"name":"GCP","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-01-21T06:05:38Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:19:10Z","board_verified":true,"closed_at":null,"days_open":246,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":246},"description":"Technical Support Manager\nAbout the role: \nWe are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.\nMinimum Education Requirement\nThis position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.\nWhat You Will Be Doing\nBecome a product expert and stay technically close to complex and critical customer escalations.\nLead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.\nHire, develop and train a strong team of Support Engineers on an ongoing basis.\nOwn strategic areas of the Support organization end to end, from strategy through measurable outcomes.\nPartner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes.\nDrive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution.\nContinuously refine processes to optimize efficiency, elevating customer support operations.\nUncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes.\nDevelop a reputation for excellence, high credibility and integrity with peers across the org.\nQualifications We Are Looking For\n5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.\nComputer Science fundamentals. Strong domain expertise in databases and business intelligence.\nComfortable with CDW environment/concepts.\nProficient in SQL and data modeling concepts.\nA proven track record of building trust with customers and bringing issues to resolution quickly.\nAre curious, love to learn and to dig into new technologies and can pick them up quickly.\nExcellent verbal and written communication skills.\nHighly Desirable Skills & Experience\nManaged a team supporting a SaaS product.\nExperience working with Snowflake, Redshift, or BigQuery.\nKnowledge of GCP or AWS.\nStartup experience.\nAdditional Job details\nThe base salary range for this position is $140k - $170k annually.\nCompensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.\nAbout us: \nSigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase. \nSigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.\nCome join us!\nBenefits For Our Full-Time Employees:\nEquity \nGenerous health benefits\nFlexible time off policy. Take the time off you need!\nPaid bonding time for all new parents\nTraditional and Roth 401k\nCommuter and FSA benefits\nLunch Program\nDog friendly office\nSigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.\nNote: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.\nOur Privacy Practices\nWhen you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia). \nSigma’s use of AI\nThis hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.","description_format":"text","description_chars":5835,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off","Pet friendly","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Data & Analytics"],"lifecycle":[{"event":"open","at":"2026-09-24T18:37:42Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.582,"p_room":0.28,"age_days":246,"expected_fill_days":84,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-09-25T01:50:53Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":false},"html_url":"https://alion.io/job/sigma-computing-technical-support-engineering-manager","json_url":"https://alion.io/job/sigma-computing-technical-support-engineering-manager.json","meta":{"generated_at":"2026-09-25T01:50:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1864,"day_limit":5000,"remaining_today":3136,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}