{"id":3033710,"url":"https://alion.io/job/sigma-defense-systems-1669-help-desk-network-administrator","title":"1669 - Help Desk Network Administrator","company":{"id":685779,"name":"Sigma Defense Systems","domain":"sigmadefense.com","url":"https://alion.io/company/sigmadefense","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indian Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":true},{"name":"OSPF","optional":true}],"status":"live","first_seen_at":"2026-10-27T15:25:09Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T03:29:33Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Sigma Defense is seeking a Help Desk Network Administrator to join our team at Creech AFB! The hired candidate will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies.\nEqual Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\nRequirements\n3-5 years of Network Administration experience in a Help Desk environment.\nSecurity+, CCNA, or equivalent certification.\nExperience in network administration helpdesk is preferred.\nPrior military service is desirable. \nAbility to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly. \nAbility to remain calm to de-escalate difficult situations. \nAbility to work effectively with team members to resolve issues. \nAbility to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift. \nMust be a U.S. citizen.\nPersonnel Clearance Level:\nCandidate must possess or have the ability to obtain an active TS/SCI security clearance. \nClearance may be sponsored for the right candidate.\nEssential Job Responsibilities (not all-inclusive):\nPerform troubleshooting and elevate more complex issues. \nAct as the focal point for updating edge network devices and software in support of next generation remote split operations. \nResponsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers. \nIn-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.\nMonitor network for performance and integrity.\nPerform network end device and system configuration changes in support of flying schedule.\nConfigure, maintain, and troubleshoot network devices.\nProvide 24/7/365 Tier 2 Help Desk support in a shift work environment.\nAbility to conduct in-depth log analysis and root cause isolation.\nAbility to troubleshoot layer 2 switching and layer 3 routing issues.\nMonitor and troubleshoot multicast.\nMonitor and understand firewall rulesets.\nSupport development and testing of network configurations.\nInput and maintain a ticketing database.\nDocument activities into a master station log.\nTroubleshoot Circuit to Packet (CTP) communications.\nInstall and maintain local network and server suite and test environment.\nInterface with C-NOC engineers and end users.\nMaintain complete technical documentation including network diagrams, IP schemes, etc.\nSuggest improvements to network performance, capacity, and scalability.\nSalary Range: $90,000 - 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