{"id":2862890,"url":"https://alion.io/job/sigma-engineered-solutions-customer-service-representative","title":"Customer Service Representative","company":{"id":4420971,"name":"Sigma Engineered Solutions","domain":"sigmaengineeredsolutions.com","url":"https://alion.io/company/sigmaengineeredsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T17:56:55Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T10:00:50Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nSince 1982, Sigma Engineered Solutions has been on an incredible journey. We started with just one plant in India and have expanded to 13 locations around the world. What began as a cost-effective supplier of low-voltage electrical products has grown into a global solutions provider of highly engineered, complex metal components, including machined parts and precision metal stampings.\nAt Sigma Engineered Solutions “your success is our mission.” It’s a promise we live by daily and it defines everything we do whether you are a team member or customer.\nThe Customer Service Representatives serves as the primary point of contact for assigned customer accounts and is responsible for building strong customer relationships, ensuring effective communication, and supporting customer satisfaction through proactive account management.\nThis position leads Quarterly Business Reviews (QBRs), monitors customer performance metrics, coordinates customer requirements internally, and acts as the voice of the customer throughout the organization. The Customer Service Representative works closely with Sales, Production, Planning, Engineering, Quality, Procurement, and Shipping to ensure customer requirements are met while supporting operational and financial objectives.\nThe ideal candidate combines strong customer relationship skills with the ability to analyze data, coordinate cross-functional activities, and drive continuous improvement in customer satisfaction and service performance.\nCustomer Relationship Management\nServe as the primary contact for assigned customer accounts.\nDevelop and maintain strong customer relationships through regular communication.\nBuild customer confidence by providing timely, accurate, and professional support.\nAct as the voice of the customer and communicate customer requirements throughout the organization.\nMaintain a thorough understanding of customer expectations, priorities, and business needs.\nSupport customer retention through exceptional service and responsiveness.\nCoordinate customer visits, audits, and meetings as required.\nQuarterly Business Reviews (QBRs) & Customer Performance Management\nLead Quarterly Business Reviews (QBRs) with assigned customers.\nPrepare and present customer performance metrics, including: On-time delivery\n Quality performance\n Customer complaints\n Inventory performance\n Forecast accuracy\n Open corrective actions\n\nDevelop action plans to address customer concerns and improve performance.\nMonitor customer scorecards and performance expectations.\nIdentify trends and opportunities for service, quality, and delivery improvements.\nCoordinate follow-up activities resulting from customer business reviews.\nCustomer Account Management\nManage customer accounts from order receipt through shipment.\nReview customer demand, forecasts, releases, and order requirements.\nCoordinate order changes, expedite requests, and delivery commitments.\nEnsure customer requirements are communicated effectively to internal teams.\nMaintain customer account records and documentation within ERP systems.\nMonitor account performance and identify risks that could impact customer satisfaction.\nSupport new product launches and customer implementation activities.\nProduction & Supply Chain Coordination\nCollaborate with Production Planning to monitor schedules and customer delivery requirements.\nWork with Procurement, Manufacturing, and Logistics to support customer commitments.\nProactively communicate potential delays, supply constraints, or capacity concerns.\nHelp balance customer demand with manufacturing capabilities.\nParticipate in planning discussions regarding customer priorities and requirements.\nCustomer Issue Resolution\nInvestigate and resolve customer concerns related to: Orders\n Deliveries\n Inventory\n Quality\n Service\n\nCoordinate corrective actions with Quality, Manufacturing, Engineering, Planning, and Supply Chain teams.\nEnsure timely communication and follow-up with customers.\nTrack recurring issues and identify opportunities for improvement.\nEscalate significant customer concerns to leadership as appropriate.\nBusiness Growth & Customer Support\nSupport Sales and leadership teams with customer-related requests and business reviews.\nIdentify opportunities to strengthen customer relationships and support future growth.\nAssist with customer quotations, contract reviews, pricing updates, and new business activities.\nMonitor customer trends and communicate opportunities or risks to management.\nSupport customer satisfaction initiatives and retention efforts.\nData Analysis & Reporting\nPrepare customer performance reports and business review presentations.\nMonitor key performance indicators including: On-time delivery\n Customer complaints\n Customer scorecard performance\n Forecast accuracy\n Inventory performance\n Order fulfillment\n\nAnalyze customer demand trends and communicate findings to internal stakeholders.\nSupport forecasting and business planning activities.\nProvide recommendations to improve customer service performance.\nContinuous Improvement\nParticipate in continuous improvement initiatives that enhance customer experience and operational performance.\nRecommend improvements to customer communication, account management, and service processes.\nSupport company objectives related to quality, delivery, cost, and customer satisfaction.\nAssist with process improvement projects that improve efficiency and responsiveness.\nCross-Functional Collaboration\nPartner with Engineering on new product launches and customer requirements.\nCollaborate with Quality on customer corrective actions and quality concerns.\nWork closely with Production, Planning, Procurement, Shipping, and Sales.\nSupport Finance with customer reporting and account-related activities.\nParticipate in customer strategy meetings and operational reviews.\nOther duties:\nFollow safe work practices and keep the work area clean and organized.\nPerform related duties as assigned.\nFollow documented policies and procedures as designated by the company’s Employee Handbook and Local Work Rules. In addition, adhere to the proper Code of Conduct while on company property.\nRequirements\nWhat you will bring to the team:\nBachelor's degree in Business Administration, Supply Chain Management, Marketing, Communications, or a related field; or an equivalent combination of education and experience. \nMinimum of 3-5 years of experience in customer service, customer relationship management, account coordination, supply chain, manufacturing support, or related customer-facing roles.\nStrong customer relationship and communication skills.\nExperience presenting information to customers and leadership teams. \nAbility to analyze customer requirements and develop solutions. \nStrong problem-solving and conflict-resolution abilities. \nExcellent verbal, written, and presentation skills. \nStrong organizational and time management skills. \nAbility to manage multiple priorities in a fast-paced manufacturing environment. \nProficiency in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams. \nExperience with ERP systems and customer reporting tools. \nUnderstanding of manufacturing processes, production planning, and supply chain operations. \nAbility to build effective working relationships both internally and externally.\nPreferred Requirements:\nExperience in a manufacturing environment. \nMetal stamping, automotive, electrical, industrial manufacturing, or engineered products experience preferred. \nExperience leading customer meetings, business reviews, or QBRs. \nExperience with customer scorecards and KPI reporting. \nExperience with ERP systems such as JDE, SAP, Oracle, Epicor, Plex, or similar platforms.\nTravel: as needed\nDisclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.\nAdditional Information:\nAt Sigma Engineered Solutions our vision is to be the global partner of choice by exceeding customer expectations. Our team members are essential to our customers success, and we look for these qualities when adding members to our team:\narecustomer focused\nstrive for continuous improvement in all they do\narecourageous and have exemplaryintegrity\nare socially and environmentally responsible\nact with urgency in the best interest of all stakeholders\nIf you share these qualities and you feel your background is not a perfect fit for a job, we encourage you to apply! Your background may have a telling story that makes you a better fit than you realize.\nWe are hard at work to make sure our people are taken care of and our benefits meet their needs. What does this look like?\nCompetitive pay\nHealth coverage \nPaid time off allowances\nEmployee Assistance Program","description_format":"text","description_chars":8906,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Metal Fabrication","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-19T16:47:00Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.814,"p_room":0.945,"age_days":9,"expected_fill_days":23,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/sigma-engineered-solutions-customer-service-representative","json_url":"https://alion.io/job/sigma-engineered-solutions-customer-service-representative.json","meta":{"generated_at":"2026-10-23T15:31:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420971},"rest":"https://alion.io/mcp/rest/get_company?id=4420971"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsigma-engineered-solutions-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsigma-engineered-solutions-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsigma-engineered-solutions-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sigma-engineered-solutions-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsigma-engineered-solutions-customer-service-representative"}]}