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We must stay one step ahead of the attackers, which means being smarter, faster, and thinking outside the box.\nSound interesting? Join us!\n Support Customers (Tier 2) in real time and provide professional technical responses \nAnalyze Customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL) \nWork side by side with Customers providing insightful incident reports \nCommunicate with global Customers and provide quick responses and resolutions \nWork cross-functionally with RnD and Research teams to optimize Customer’s ability to detect and mitigate cyber-attacks in real time\n Experience in customer support, including direct communication with clients; professionalism and politeness are essential\n2+ years of experience in the technical support domain (including working with logs and dashboards)\nPractical knowledge of HTML and CSS is a must \nTechnical understanding of web technologies and client-server architecture (APIs, HTTP, JavaScript)\nExperience of Kibana and BigQuery \nStrong SQL skills: Common Table Expressions (CTE), aggregations, GROUP BY, ORDER 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