{"id":2502931,"url":"https://alion.io/job/sigma-world-it-operations-engineer","title":"IT Operations Engineer","company":{"id":4430493,"name":"Fromart","domain":"fromart.com","url":"https://alion.io/company/fromart","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Bash","optional":true},{"name":"Cloudflare","optional":true},{"name":"GDPR","optional":true},{"name":"Hyper-V","optional":true},{"name":"ISO 27001","optional":true},{"name":"PowerShell","optional":true},{"name":"Proxmox VE","optional":true},{"name":"Python","optional":true},{"name":"VMWare","optional":true},{"name":"Zero Trust","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T01:14:40Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About the role\nWe’re looking for an IT Operations Engineer to manage day-to-day IT for our Malta office, covering end-user support, network and on-site infrastructure, while supporting wider Group IT projects and standards. A meaningful part of the job is physical - racks, cabling, switches, access points, meeting-room technology and hardware - so on-site presence is required.\nKey responsibilities\nEnd-user support and IT operations\nAct as the primary IT contact for the Malta office: triage, resolve and escalate incidents and service requests within agreed response times.\nManage the full hardware lifecycle - procurement input, imaging, deployment, asset register, repairs, warrantyand secure disposal.\nRun employee onboarding and offboarding: account creation, licenceassignment, device provisioning, access rightsand clean, auditable leaver processes.\nAdminister Microsoft 365 day to day - accounts, groups, shared mailboxes, licences, permissions and MDM/endpoint policies, Intune.\nSupport meeting rooms, conferencingand presentation equipment, and provide reliable technical support for internal events and company-wide meetings.\nMaintain accuratedocumentation, knowledge-basearticlesand how-to guides for users and for the IT team.\n\nPrepare, configureand stage IT equipment for company events and conferences - laptops, networking kit, access points, printers, registrationand AV hardware - including pre-event testing, packing and asset tracking, and reinstatement of equipment on return.\nNetwork and on-site infrastructure\nOperate and maintain the Malta office network: switching, routing, Wi-Fi, VLANs, firewall rules and VPN access, in line with group standards. \nOwn the office server room and comms rooms - structured cabling, patching, rack hygiene, UPS, environmental monitoring and power resilience. \nMonitor network, server and service health; investigate alerts, diagnose faults and drive issues through to root cause. \nSupport on-premises servers (Windows and Linux): patching, backups, restores, capacity and routine maintenance windows. \nAdminister and maintain Synology NAS storage - volumes, shares and permissions, snapshots, replication, backup jobs, firmware updates, disk health and capacity planning. \nCoordinate with ISPs, landlords, contractors and hardware vendors for installations, faults, moves and office changes. \nContribute to infrastructure projects - office fit-outs and relocations, network refreshes, storage and backup expansion, and group rollouts landing in Malta. \nSecurity, complianceand quality\nApply group security baselines on endpoints and network devices: patching, disk encryption, endpoint protection, MFA and access control. \nSupport access reviews, asset audits and evidence-gathering for internal and regulatory compliance requirements. \nAct as first responder for security alerts affecting Malta users and devices, escalating to the Security Operations team as required. \nFollow and help improve change, incident and problem management practices, keeping records complete and current. \nRequirements\n3-5 years of experience in an IT operations, IT support or systems/network administration role, ideally in a multi-site or international organisation. \nStrong working knowledge of Microsoft 365 administration (Entra ID, Exchange Online, SharePoint/OneDrive, Teams) and endpoint management (Intune or equivalent MDM). \nSolid practical networking skills: TCP/IP, DNS, DHCP, VLANs, routing and switching, Wi-Fi design and troubleshooting, firewalls and VPNs. \nHands-on experience with enterprise vendors such as Ubiquiti/UniFi, Cisco Meraki, Fortinet or similar. \nExperience administering Windows Server and Linux systems, including backups, patching and monitoring. \nComfortable with hands-on hardware work: racking and stacking, structured cabling, patch panels, UPS and server-room housekeeping. \nCompetent with endpoint platforms in a mixed estate - Windows and macOS - and with standard helpdesk/ticketing tooling. \nMethodical troubleshooter with a strong ownership mentality: you follow issues through to resolution and document what you did.\nStrong written and spoken English.\nWilling to provide occasional out-of-hours support for planned maintenance, incidents and major company events. \nNice to have\nRelevant certifications (Microsoft, Cisco, CompTIA, Ubiquiti or similar).\nScripting and automation experience (PowerShell, Bash, Python) and exposure to IaC/configuration management.\nExperience with Cloudflare, Zero Trust, SaaS management and identity automation.\nFamiliarity with NAS/SAN, virtualisation (VMware, Proxmox, Hyper-V) and backup solutions.\nExperience supporting AV and live-event technology.\nAwareness of ISO 27001, GDPR and gaming-regulatory requirements.\nExperience in iGaming, media or events is a plus.","description_format":"text","description_chars":4787,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T06:44:15Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":16,"expected_fill_days":36,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-15T03:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sigma-world-it-operations-engineer","json_url":"https://alion.io/job/sigma-world-it-operations-engineer.json","meta":{"generated_at":"2026-10-15T03:57:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430493},"rest":"https://alion.io/mcp/rest/get_company?id=4430493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsigma-world-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsigma-world-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsigma-world-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sigma-world-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsigma-world-it-operations-engineer"}]}