{"id":2721959,"url":"https://alion.io/job/sigmar-recruitment-business-development-client-services-coordinator","title":"Business Development & Client Services Coordinator","company":{"id":1898812,"name":"Sigmar Recruitment","domain":"sigmarrecruitment.com","url":"https://alion.io/company/sigmarrecruitment","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":50000,"currency":"EUR","period":"year","gross":null,"usd_annual":56044},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T15:07:37Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T02:34:13Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Business Development & Client Services Coordinator\nAbout Your New Employer\nJoin an established not-for-profit pension administration organisation with over 60 years’ experience.\nWork within a specialist organisation supporting employers and employees across the construction and related industries.\nDevelop your career in an evolving role combining business development operations, client onboarding, CRM management and process improvement. Your new employer is a specialist pension administration and investment organisation dedicated to supporting the construction sector. The organisation works with employers, pension consultants and members to provide pension, life assurance and illness benefit solutions. Working as part of a growing Business Development and Pension Consultancy function, you will support the delivery of new business, employer implementation and ongoing client engagement. About Your New Job As the Business Development & Client Services Coordinator, you will provide administrative and operational support to the Business Development and Pension Consultancy teams. You will support the full lifecycle of employer engagement, from initial business development activity and proposal preparation through to new employer implementation, member onboarding and ongoing client support. This is an operations-led role, with a strong focus on process implementation, CRM management, stakeholder engagement and ensuring that agreed actions are followed through. You will work closely with Business Development Managers, Pension Consultants, pension administration teams and employers.\nYour responsibilities will include:\nNew Business and Business Development Support\nSupporting the Business Development team and Pension Consultants with the administration associated with new business opportunities.\nPreparing quotations, proposals and supporting documentation.\nMaintaining accurate prospect, pipeline and activity records on the CRM system.\nCoordinating follow-up actions arising from prospect and employer meetings.\nPreparing information and documentation for consultants before meetings and presentations.\nMaintaining records of proposals, outstanding information, decisions and next steps.\nSupporting business development campaigns and employer outreach activity.\nPreparing pipeline reports and other business development information.\nEnsuring client and prospect documentation is appropriately recorded and retained.\nNew Employer Implementation\nTaking administrative ownership of the new employer implementation process once an employer confirms they are proceeding.\nIssuing and coordinating new employer documentation and requirements.\nEstablishing implementation checklists and tracking each employer through the onboarding process.\nLiaising with employers regarding company, payroll and employee information.\nSupporting employers with portal set-up and usage.\nCoordinating internally with pension administration and other relevant teams.\nMonitoring outstanding requirements and proactively following up with employers.\nMaintaining implementation timelines and escalating delays or issues where required.\nArranging employer implementation meetings where necessary.\nConfirming completion of key implementation stages.\nUpdating CRM and internal records following implementation.\nProviding the Business Development and Pension Consultancy teams with visibility of implementation progress.\nGathering information from relevant registration sources, updating the CRM and issuing welcome communications.\nNew Member Onboarding\nCoordinating the administrative elements of new member onboarding.\nSupporting the collection and processing of information required for scheme entry.\nEnsuring appropriate member information and joining documentation is issued.\nCoordinating bulk member onboarding associated with new employer implementations.\nTracking member onboarding progress and outstanding information.\nSupporting member registration for online services where appropriate.\nLiaising with administration teams regarding onboarding queries and exceptions.\nEmployer and Member Engagement\nPreparing meeting packs, reports and supporting information for Pension Consultants.\nRecording meeting outcomes, actions and follow-up requirements on the CRM.\nSupporting employer education and pension engagement initiatives.\nIdentifying employers requiring additional follow-up or engagement.\nCoordinating member communications and information campaigns.\nSupporting campaigns relating to AVCs, online registration, investment information and retirement planning.\nRecording and reporting on member engagement activity.\nSupporting consultants with follow-up activity arising from employer and member meetings. CRM, Data and Reporting\nMaintaining accurate and comprehensive employer, prospect and engagement records on the CRM.\nRecording calls, meetings, correspondence and agreed actions.\nMaintaining implementation and engagement trackers.\nSupporting management reporting and analysis.\nMonitoring data quality and following up on incomplete or inaccurate records.\nAssisting with campaign lists, client segmentation and engagement reporting.\nIdentifying opportunities to improve processes and workflows.\nHelping to develop and embed new procedures across the Business Development team.\nWhat Skills You Need\nPrevious experience in pensions, financial services, insurance or another regulated environment.\nAt least five years’ experience in administration, client services, business support or a similar role.\nStrong organisational and administrative skills.\nA clear process mindset, with the ability to establish, follow and improve structured workflows.\nExperience coordinating multiple activities, deadlines and stakeholders.\nStrong written and verbal communication skills.\nA professional and confident telephone manner.\nThe ability to take ownership of tasks and see them through to completion.\nThe ability to work with internal and external stakeholders, including employers and clients.\nStrong client-service and relationship management skills.\nGood working knowledge of Microsoft Office, particularly Excel, Word, PowerPoint and Outlook.\nExperience using a CRM or workflow management system.\nThe ability to work independently while contributing effectively within a wider team.\nThe ability to remain calm, organised and professional in a busy environment.\nAn understanding of the importance of accurate record keeping within a regulated financial services environment.\nThe following would be advantageous:\nExperience supporting a business development, sales, relationship management or consultancy team.\nExperience coordinating client onboarding or implementation processes.\nExperience using Microsoft Dynamics or a similar CRM system.\nA QFA qualification or relevant QFA/APA modules, particularly in pensions, investments or regulation.\nAn interest in completing QFA qualifications in the future.\nWhat’s on Offer\nThe opportunity to join an established organisation with over 60 years’ experience supporting the construction and related industries.\nA varied and evolving role with the opportunity to take ownership of Business Development operations and help shape new processes.\nThe opportunity to work closely with Business Development Managers, Pension Consultants, employers and internal operational teams.\nProfessional development and the opportunity to build knowledge of pensions, financial services and regulated client onboarding.\nSupport and encouragement to pursue relevant QFA qualifications.\nThe opportunity to develop your career within a specialist pensions and client services environment.\nSalary and benefits will be discussed with suitable candidates. What’s Next Apply now by clicking the “Apply Now” button. If this role is not quite right but you are looking for a similar opportunity in business development support, client services, pensions administration or financial services operations, please get in touch. We also have a range of permanent, temporary and contract opportunities available. Why Apply Through Sigmar? We will help manage your job hunt, strengthen your interview skills and improve your CV. We will provide you with an overview of the jobs market within your industry and help you tailor your job search. 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