{"id":1455226,"url":"https://alion.io/job/sigmar-recruitment-customer-service-representative","title":"Customer Service Representative","company":{"id":1898812,"name":"Sigmar Recruitment","domain":"sigmarrecruitment.com","url":"https://alion.io/company/sigmarrecruitment","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":30000,"currency":"EUR","period":"year","gross":null,"usd_annual":33620},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T03:28:10Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Customer Service Representative\n(Evening shift 5pm - 1am)\nAbout Your New Employer\nBe part of a dynamic global team-work in an environment that values professionalism and continuous development.\nThe company is committed to excellent service, supporting employees with competitive benefits and clear career progression.\nYou’ll join an organization known for its high-quality products, customer focus, and a workplace where your contribution is recognized.\nAbout Your New Job\nAs a Customer Service Representative, you will:\nHandle global customer inquiries and resolve issues related to company products, including complaints, queries, and refunds.\nRespond efficiently and effectively to customer and employee questions or concerns, ensuring all interactions are professional and courteous.\nMaintain thorough knowledge of company facilities, products, promotions, policies, and procedures to deliver accurate information.\nComplete all documentation to internal standards and comply with company procedures, working safely at all times.\nReport directly to the Customer Service Team Lead.\nYou will work Monday to Friday, 5:00pm - 1:00am, with a 20% shift premium.\nWhat Skills You Need\nFluency in spoken and written English.\n 2+ years’ experience in a Call Centre or Customer Service environment.\nStrong communication and excellent telephone/customer service skills.\nNative language fluency in an additional language is a plus, but not required.\nWhat's on Offer\nCompetitive salary with 20% shift premium.\nOpportunities for career growth and internal advancement.\nWork in a supportive, global environment that values employee development.\nWhat's Next\nApply now by clicking the “Apply Now\" button or calling Kerry Legh on 091 455 302. If the position doesn’t quite fit, but you’re looking for something similar, please get in touch. 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