{"id":1358282,"url":"https://alion.io/job/signature-aviation-customer-support-representative","title":"Customer Support Representative","company":{"id":1782163,"name":"Signature Aviation","domain":"signatureaviation.com","url":"https://alion.io/company/signatureaviation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bournemouth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-09T10:34:39Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-18T18:51:21Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Customer Support Representative\nSignature TechnicAir\nBased at Bournemouth Airport\nPermanent\nWe are looking for a proactive and customer-focused Customer Support Representative to join our team at Bournemouth Airport. In this role, you will take ownership of coordinating aircraft maintenance inputs, supporting customers throughout their maintenance events, and ensuring smooth communication between our engineering teams, supervisors, and external stakeholders. You will play a key part in delivering a safe, compliant and customer-centric service experience.\nWho we are:\nSignature TECHNICAir, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe. As a division of Signature Aviation, Signature TECHNICAir EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe.\nWhat you’ll be doing:\nAct as the primary point of contact for customers during maintenance inputs, providing timely updates and professional support.\nCoordinate scheduled and non-scheduled maintenance activities across base and line operations.\nLiaise with MSU Supervisors, engineering teams, manufacturer representatives and regulatory authorities before, during and after maintenance events.\nManage AOG requirements, both on-site and remotely, ensuring rapid and effective response.\nPrepare and issue daily status reports, including progress updates and cost information.\nCreate, update and manage work packs, work orders and maintenance documentation.\nProvide customers with quotations for approval during maintenance inputs.\nMaintain the aircraft maintenance order book and ensure accurate data entry into CAFAM or similar systems.\nRaise Certificates of Release to Service (CRS) and issue Return to Service (RTS) documentation.\nUpdate CESCOM with Maintenance Transaction Reports and flight details.\nSupport Technical Records, including scanning, archiving and dispatching completed work packs.\nMaintain the Technical Library and manage subscription amendments.\nVerify and input timesheet data when required.\nEnsure document control standards are upheld within the Customer Support Department.\nParticipate in engineering meetings and provide technical support where required.\nWhat we’re looking for:\nPrevious experience in a customer service role, ideally within aviation.\nStrong project management capability with the ability to handle multiple tasks and shifting priorities.\nConfident communicator able to interpret technical information and relay it clearly to customers.\nProficient in MS Office and comfortable working with maintenance software (Corridor experience desirable).\nBasic understanding of aviation regulatory requirements, particularly EASA Part 145.\nHigh attention to detail, strong numeracy skills and accuracy in data input.\nSelf-motivated, organised and able to work independently.\nA collaborative team player with a professional, can-do attitude.\nStrong problem-solving skills and the ability to respond quickly to issues.\nFluent written and spoken English.\nKey attributes for success:\nYou will be customer-focused, organised and calm under pressure, with the ability to manage competing priorities while maintaining accuracy and compliance. You will build strong working relationships, communicate clearly, and support both customers and internal teams to ensure maintenance events run smoothly from start to finish.\nWhat We Offer:\nOur people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing, and that all-important work / life balance.\nEnhanced holiday entitlement - 33 days inclusive of Bank Holidays\nDefined Contribution Company Pension Scheme, with matched contribution up to 7.5% \nEmployee Assistance Program - 24/7 help, guidance and support including access to free counselling \nFlexible start/finish times. \nAccess to an Employee Perks platform (shopping discounts) \nMedicash Proactive - health cash plan\nCompany sick pay \nLife Assurance - 4x Base Salary \nFree on-site parking \nFull access to LinkedIn Learning and ongoing Training & Development Opportunities \nGlobal Development Scheme Opportunities \nMentorship schemes \nRecognition programme - performance, going above and beyond, long service \nVolunteering / Charity Days \nEnhanced Family Friendly Leave Policies\nWe invite you to apply by submitting your resume and a cover letter outlining your relevant experience and qualifications.\nOnly shortlisted candidates will be contacted for further consideration.\nSignature TechnicAir is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.\nJob Req 76","description_format":"text","description_chars":4971,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["General Aviation"],"lifecycle":[{"event":"open","at":"2026-09-27T23:04:37Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.35,"p_room":0.35,"age_days":37,"expected_fill_days":14,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/signature-aviation-customer-support-representative","json_url":"https://alion.io/job/signature-aviation-customer-support-representative.json","meta":{"generated_at":"2026-10-18T20:03:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1782163},"rest":"https://alion.io/mcp/rest/get_company?id=1782163"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignature-aviation-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignature-aviation-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignature-aviation-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signature-aviation-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignature-aviation-customer-support-representative"}]}