{"id":715504,"url":"https://alion.io/job/signaturit-technical-support-saas","title":"Technical Support - Saas","company":{"id":53621,"name":"Signaturit","domain":"signaturit.com","url":"https://alion.io/company/signaturit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":70,"open_postings":14,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paterna, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22000,"max":24000,"currency":"EUR","period":"year","gross":null,"usd_annual":27936},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LDAP","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-05-05T15:34:04Z","employer_posted_date":"2026-05-05","last_verified_at":"2026-10-09T09:29:53Z","board_verified":false,"closed_at":"2026-10-09T09:29:53Z","days_open":156,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":155},"description":"About Signaturit Group, a Namirial Company\nSignaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.\nAs a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).\nFollowing the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia -the group combines global reach with local proximity to offer direct service to businesses and public administrations.\nWhat you will do at Signaturit Group, A Namirial Company\nMonitor synchronizations and automatic notifications\n\nManage and resolve technical incidents\n\nWeekly internal follow-up meetings to set priorities\n\nEnvironment monitoring, log review, and SQL queries\n\nRemote connection to client servers\n\nConfigure tools and resolve initial product issues\n\nEnvironment setup based on client needs Installation and configuration of system components Implementation of integrations with other systems\n\nAuthentication management (LDAP, SAML, SSO, Databases)\n\nLicense and permission management\n\nMeetings and clarifications with clients regarding integration questions\n\nCollaborate in maintaining responsibilities within the organization’s Integrated\n\nManagement System Understand and apply\n\nQuality and Information Security policies (ISO/IEC 27001 and ENS)\n\nComply with Environmental Policy guidelines\n\nFollow Business Continuity procedures o If assigned a trusted role, assume the tasks and responsibilities defined for that role\n\nWhat we believe should contribute to your success in this context\nAdvanced Vocational Training in IT and/or experience in a similar position - 2 years would be ideal.\n\nPragmatism & Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features.\n\nEffective Communication: Clear and concise communication, both written and verbal.\n\nAdaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs.\n\nSpanish and English are mandatory\n\nIndicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform):\n\nHR Discovery Call (30 min)\n\n1st interview with our business (direct report)\n\nBusiness case\n\nPersonnality online assessment + feedback\n\n2nd interview with our business & business case feedbac\n\nReference check\n\nWhy Join Us\nFlexible hybrid work set up\n\nFlexible working hours\n\nSummer intensive working schedule\n\nIntensive workday on Fridays (all year long)\n\nHealth Insurance 100% for you and your kids\n\nFlexible benefits (Coverflex)\n\nAccess to LinkedIn Learning Platform\n\nCelebrate your birthday with a day off\n\nPermanent role\n\nIndicative salary Range: 22/24K€ basic per year -\n\nJoin Our Vision\nBe part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.\n For more information, explore our website and discover how you can contribute to our mission.\nWe are looking forward to meeting you!\n* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.","description_format":"text","description_chars":3879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Cybersecurity","Fraud Detection","Digital Signature"],"lifecycle":[{"event":"open","at":"2026-09-11T05:56:27Z"},{"event":"close","at":"2026-10-09T09:29:53Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":27936,"is_top_pay":false},"html_url":"https://alion.io/job/signaturit-technical-support-saas","json_url":"https://alion.io/job/signaturit-technical-support-saas.json","meta":{"generated_at":"2026-10-10T00:40:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1063,"day_limit":5000,"remaining_today":3937,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53621},"rest":"https://alion.io/mcp/rest/get_company?id=53621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignaturit-technical-support-saas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignaturit-technical-support-saas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignaturit-technical-support-saas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signaturit-technical-support-saas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignaturit-technical-support-saas"}]}