Senior Custom Travel Policy Lead

Significance, Inc. is seeking a Senior Custom Travel Policy Lead to join our growing team supporting the Department of Health and Human Services (HHS). This position requires the ability to obtain and maintain a Public Trust and is expected to support a hybrid schedule with approximately 1-2 days onsite per week.

The IOS Custom Travel Policy Lead serves as the program's primary resource for interpreting and applying federal travel policy to complex and non-routine travel. This role researches and responds to policy questions, develops program guidance, and ensures determinations are accurate, consistent, timely, and well supported. The position also leads the day-to-day work of the Custom Travel team.

Primary Responsibilities:

• Serve as the primary point of contact for complex travel policy questions, escalations, and precedent-setting matters.
• Research, interpret, and apply the Federal Travel Regulation (FTR), agency policy, and program procedures to custom and non-routine travel.
• Prepare clear, accurate, and defensible responses for travelers, approving officials, program offices, and other stakeholders.
• Develop and maintain policy guidance, standard operating procedures, frequently asked questions, templates, and training materials.
• Identify recurring questions, policy gaps, and compliance risks; recommend policy, process, or system improvements.
• Coordinate with IOS leadership, PSC travel, and system stakeholders to resolve complex matters.
• Lead daily team operations by setting priorities, assigning work, reviewing responses for quality and consistency, coaching staff, and escalating sensitive or high-risk matters.

Required Skills:

• Demonstrated experience researching, interpreting, and applying the Federal Travel Regulation (FTR), agency policies, and program procedures to complex travel questions.
• Experience supporting custom, complex, invitational, sponsored, relocation, or other non-routine travel.
• Strong knowledge of federal travel processes, including authorizations, approvals, reimbursements, exceptions, documentation, and internal controls.
• Demonstrated hands-on proficiency using ConcurGov in a federal travel environment, including the ability to independently create, review, modify, and troubleshoot authorizations, vouchers, amendments, and related travel documents without foundational training.
• Knowledge of ConcurGov workflows, approval routing, traveler profiles, accounting information, audit flags, supporting documentation, and reimbursement processes, with the ability to identify and resolve policy, compliance, system, and process issues.
• Strong analytical and writing skills, including the ability to explain complex policy in plain language and prepare accurate, defensible responses.
• Experience developing policy guidance, procedures, job aids, decision tools, or training materials.
• Sound judgment in ambiguous, sensitive, or precedent-setting matters, including the ability to determine when escalation is appropriate.
• Experience leading a team or workstream, setting priorities, reviewing work, coaching staff, and coordinating with multiple stakeholders.

Desired Skills:

• Experience in a federal shared-services, policy-support, case-management, or customer-support environment.
• Experience with quality assurance, compliance reviews, performance metrics, process improvement, or change implementation.