{"id":2175874,"url":"https://alion.io/job/signify-customer-service-representative-post-sales-cooper-lighting-solutions-2","title":"Customer Service Representative – Post Sales , COOPER LIGHTING SOLUTIONS","company":{"id":10837,"name":"Signify","domain":"signify.com","url":"https://alion.io/company/signify","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":96,"open_postings":13,"ghost_share":0,"stale_share":0.154,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34,"max":49,"currency":"USD","period":"hour","gross":null,"usd_annual":98000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-03T19:18:47Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"About Signify\nThrough bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.\nAt Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.\nJoin us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.\nMore about the role\nThis is an exciting job opportunity for you as a Customer Service Representative base in Syracuse, New York with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.\nDrives for high levels of customer satisfaction by ensuring timely and correct solving of complaints, inquiries, and requests related to technical product topics based on global standards and processes.\nAnalyzes and solves complaints by driving root cause analysis and preventive actions, including warranty-related complaints and reworks/recalls.\nUnderstands and applies the relevant warranties related to products and systems when executing customer resolution activities.\nFulfills documentation for service-related issues and resolutions and ensures all relevant information is properly documented in the ticketing system (SAP Service Cloud) and/or similar knowledge databases.\nDrives feedback loops towards Quality management/Business to obtain solutions in event of timely escalated complaints.\nMore About You\nBachelor's degree in Information Technology, or a related technical/Analytical field to ensure foundational knowledge in customer service and technical product understanding.\nExperience in customer support roles within technical or product-based industries, focusing on complaint resolution, root cause analysis, and warranty management preferred.\n*Must be legally authorized to work in the United States without current or future company sponsorship needs.\nSalary: $34/hour - $49/hour based on experience\nBonus: target bonus opportunity - 2.5%\n Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.\nEverything we’ll do for you\nYou can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.\nCome join us, and together we can light up the future.","description_format":"text","description_chars":3518,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LED Lighting & Luminaires"],"lifecycle":[{"event":"open","at":"2026-10-09T14:09:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 1","filings_12m":9,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":138500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.28,"age_days":56,"expected_fill_days":26,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":98000,"is_top_pay":true},"html_url":"https://alion.io/job/signify-customer-service-representative-post-sales-cooper-lighting-solutions-2","json_url":"https://alion.io/job/signify-customer-service-representative-post-sales-cooper-lighting-solutions-2.json","meta":{"generated_at":"2026-11-03T21:12:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10837},"rest":"https://alion.io/mcp/rest/get_company?id=10837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignify-customer-service-representative-post-sales-cooper-lighting-solutions-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignify-customer-service-representative-post-sales-cooper-lighting-solutions-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignify-customer-service-representative-post-sales-cooper-lighting-solutions-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signify-customer-service-representative-post-sales-cooper-lighting-solutions-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignify-customer-service-representative-post-sales-cooper-lighting-solutions-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2175874}},{"tool":"search_jobs","arguments":{"company":"signify.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2175874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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