{"id":2176235,"url":"https://alion.io/job/signify-software-tooling-support-engineer-2","title":"Software Tooling Support Engineer","company":{"id":10837,"name":"Signify","domain":"signify.com","url":"https://alion.io/company/signify","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":96,"open_postings":13,"ghost_share":0,"stale_share":0.154,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bitbucket","optional":false},{"name":"Confluence","optional":false},{"name":"Jenkins","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T05:11:55Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Signify\nThrough bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.\nAt Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.\nJoin us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.\nMore about the role\nJob Summary\nResponsible for supporting, configuring, and continuously improving the software engineering tooling ecosystem used by R&D teams across the organization. The role helps ensure that tools supporting planning, collaboration, coding, testing, building, securing and deploying software remain reliable, efficient and aligned with the needs of engineering teams.\nExamples of supported platforms include Jira, Confluence, Bitbucket, Jenkins, Bamboo, Artifactory and other software engineering, DevOps, and developer productivity tools.\nThe Software Tooling Support Engineer works closely with engineering teams, support partners, and stakeholders to provide operational support, implement improvements, and contribute to a consistent developer experience across the software development lifecycle.\nKey Areas of Responsibility\nApplication Support & Service Delivery\n· Provide functional and operational support for assigned software engineering tools and platforms.\n· Resolve incidents, service requests, and user-reported issues within agreed service levels.\n· Support users with application usage, access management and configuration-related requests.\n· Collaborate with support teams and suppliers to ensure effective service delivery.\nApplication Administration & Configuration\n· Configure and maintain application settings, permissions, workflows, templates, integrations and related configurations.\n· Implement approved changes and enhancements.\n· Support application upgrades, migrations and lifecycle management activities.\n· Contribute to workflow automation and productivity improvements.\nTesting & Change Support\n· Coordinate and execute testing activities for application changes, upgrades and releases.\n· Support user acceptance testing and deployment validation activities.\n· Verify application functionality following implementations and system changes.\n· Ensure changes are documented and communicated appropriately.\nContinuous Improvement & User Enablement\n· Contribute to initiatives that improve application stability, efficiency and user experience.\n· Support onboarding, training, and adoption activities for engineering teams.\n· Promote best practices and standard ways of working.\n· Support the introduction of new capabilities and tooling enhancements.\nCollaboration & Knowledge Management\n· Collaborate with engineering teams, stakeholders, suppliers, and support partners.\n· Maintain application documentation, operational procedures, and knowledge articles.\n· Share knowledge and contribute to continuous improvement initiatives.\n· Participate in operational reviews, support meetings, and project activities.\nEverything we’ll do for you\nYou can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.\nCome join us, and together we can light up the future.","description_format":"text","description_chars":4038,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LED Lighting & Luminaires"],"lifecycle":[{"event":"open","at":"2026-10-09T14:09:43Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":1,"age_days":7,"expected_fill_days":25,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/signify-software-tooling-support-engineer-2","json_url":"https://alion.io/job/signify-software-tooling-support-engineer-2.json","meta":{"generated_at":"2026-10-13T07:37:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10837},"rest":"https://alion.io/mcp/rest/get_company?id=10837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignify-software-tooling-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignify-software-tooling-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignify-software-tooling-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signify-software-tooling-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignify-software-tooling-support-engineer-2"}]}