{"id":2176041,"url":"https://alion.io/job/signify-teamcenter-support-engineer","title":"Teamcenter Support Engineer","company":{"id":10837,"name":"Signify","domain":"signify.com","url":"https://alion.io/company/signify","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SolidWorks","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-20T00:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-10T23:33:58Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About Signify\nThrough bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.\nAt Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.\nJoin us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.\nMore about the role\nJob Summary\nThe Teamcenter Support Engineer is responsible for supporting, maintaining, and optimizing Siemens Teamcenter PLM applications in a production environment. The role involves incident management, problem management, user support, system monitoring, troubleshooting, deployment support, and coordination with development, infrastructure, and business teams to ensure stable and reliable PLM services.\nThe ideal candidate will have hands-on experience with Teamcenter administration, support processes, workflows, integrations, and production issue management while ensuring adherence to SLAs and ITIL best practices.\nKey Areas of Responsibility\nApplication Support\nProvide L2/L3 support for Siemens Teamcenter applications.\nInvestigate and resolve production incidents and user-reported issues.\nMonitor system health, availability, and application performance.\nPerform daily health checks and troubleshoot Teamcenter server, client, and integration-related issues.\nAnalyze application logs and support business users with PLM process-related queries.\nCoordinate with development, infrastructure, and business teams to resolve issues.\nIncident, Problem Management and Change Management\nManage incidents and service requests within agreed SLAs.\nPerform Root Cause Analysis (RCA) for recurring and critical issues.\nIdentify and implement corrective and preventive actions.\nCoordinate issue resolution across development, infrastructure, database, and vendor teams.\nSupport production releases, change management, and deployment validation.\nTeamcenter Administration\nSupport Teamcenter configurations including BMIDE, Workflows, Preferences, Organization Management, and Access Manager.\nSupport Active Workspace (AWC) and Rich Client (RAC).\nMonitor and maintain FMS/FSC, Dispatcher, Pool Manager, and Indexing services.\nSupport user administration, role/group assignments, access management, and Teamcenter administrative utilities (TEM, cache management, Preference Manager).\nIntegration Support\nSupport integrations with SAP S/4HANA, NX, Solid Edge, SolidWorks, and Enterprise Applications.\nTroubleshoot data synchronization, interface failures, and background jobs.\nCoordinate with integration teams to resolve interface issues.\nDeployment Support\nAssist in deployment of patches, hotfixes, configuration changes, and upgrades.\nPerform deployment validation and post-deployment testing.\nSupport release activities and rollback procedures when required.\nDocumentation & Continuous Improvement\nMaintain support documentation, SOPs, and knowledge base articles.\nDocument Root Cause Analysis (RCA) and known solutions.\nIdentify opportunities for automation and process improvements.\nParticipate in service reviews and operational improvement initiatives.\nRequired Experience\nEducation\nBachelor's Degree in Computer Science, Information Technology, Engineering, or related field.\nTechnical Experience\nMinimum 4-6 years of Siemens Teamcenter support experience.\nStrong understanding of Teamcenter architecture and administration.\nExperience supporting:Teamcenter 12.x, 13.x, 14.x, 2506 or newer\nActive Workspace (AWC) and Rich Client (RAC)\nStructure Manager / BOM Management and Workflow Management\nClassification and Product configurator\nChange Management\nDocument Management\nBMIDE configurations\nOrganization Management and Access Manager\nFMS/FSC, Dispatcher, Pool Manager, and Indexing Services\n\nExperience supporting Teamcenter integrations with SAP S/4HANA, NX, Solid Edge, and SolidWorks.\nBasic knowledge of SQL, Oracle/MS SQL Server, and Windows/Linux environments.\nExperience supporting production deployments, patches, and upgrades.\nService Management Skills\nIncident Management\nProblem Management\nChange Management\nSLA Management\nITIL processes\nRoot Cause Analysis (RCA)\nCore Competencies\nStrong troubleshooting and analytical skills.\nExcellent communication and stakeholder management skills.\nCustomer-focused approach.\nAbility to work in global support teams.\nPrioritization and time management skills.\nAbility to handle production-critical incidents.\nStrong documentation and problem-solving skills.\nKey Performance Indicators (KPIs)\nService Delivery: SLA Compliance ≥95%, Application Availability ≥99.5%, On-time Incident Resolution.\nProblem Management: Timely RCA completion and reduction in recurring incidents.\nOperational Excellence: Successful deployment support, knowledge management, and continuous improvement initiatives.\nStakeholder Satisfaction: Positive user feedback and effective cross-functional collaboration.\nEverything we’ll do for you\nYou can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.\nCome join us, and together we can light up the future.","description_format":"text","description_chars":5939,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LED Lighting & Luminaires"],"lifecycle":[{"event":"open","at":"2026-10-09T14:09:43Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.679,"p_room":0.55,"age_days":20,"expected_fill_days":17,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/signify-teamcenter-support-engineer","json_url":"https://alion.io/job/signify-teamcenter-support-engineer.json","meta":{"generated_at":"2026-10-11T00:46:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":999,"day_limit":5000,"remaining_today":4001,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10837},"rest":"https://alion.io/mcp/rest/get_company?id=10837"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignify-teamcenter-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignify-teamcenter-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignify-teamcenter-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signify-teamcenter-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignify-teamcenter-support-engineer"}]}