{"id":4150754,"url":"https://alion.io/job/signify-technology-application-support-engineer","title":"Application Support Engineer","company":{"id":2031272,"name":"Signify Technology","domain":"signifytechnology.com","url":"https://alion.io/company/signifytechnology","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":70,"open_postings":77,"ghost_share":0.506,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ymittos, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"EUR","period":"year","gross":null,"usd_annual":55495},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"CI/CD","optional":true},{"name":"ElasticSearch","optional":true},{"name":"Grafana","optional":true},{"name":"Kibana","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-11-11T14:16:27Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T09:07:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job title: Application Support Engineer (Lvl 2)\nJob type: Permanent\nSalary: €40,000 - €50,000\nRole Location: Athens, Greece (hybrid 3 days per week onsite)\nThe Company\nI'm working with a fast-growing company in the travel technology space, helping process millions of tickets annually and helping travel operators optimise pricing, capacity, and demand forecasting across routes, seasons, and channels.\nRole and Responsibilities\nThe Application Support Engineer will play a critical role in ensuring the stability, reliability, and performance of business-critical applications and production systems.\nThis is a hands-on Level 2 support position focused on investigating and resolving escalated technical issues, improving application performance, and supporting ongoing operations. You’ll act as a technical escalation point for Level 1 support while collaborating closely with Engineering and DevOps teams to identify root causes and implement long-term solutions.\nYou’ll also support the development of junior team members, contribute to improving support processes, and help ensure the smooth operation of applications and services across the platform.\nJob Requirements\n2+ years of experience in Application Support, Production Support, or a similar technical operations role.\nProven coding and scripting experience using Python, Bash, or similar languages.\nHands-on experience with SQL, database query analysis, and performance optimisation.\nStrong understanding of software troubleshooting, including APIs, databases, and system integrations.\nExperience investigating application issues using logs, monitoring, and observability tools.\nFamiliarity with incident management processes and ITIL concepts.\nExperience working with Engineering, DevOps, and other technical teams to resolve complex issues.\nPrevious experience mentoring junior team members or supporting their professional development.\nStrong communication skills and the ability to collaborate with technical and non-technical stakeholders.\nAbility to work effectively in a structured, fast-paced, and operationally focused environment.\nPreferred Skills\nExperience in people management or leading small teams.\nExposure to DevOps environments, CI/CD pipelines, containerised applications, and cloud infrastructure.\nFamiliarity with monitoring, logging, and observability tools such as Grafana, Prometheus, Kibana, and Elasticsearch.\nExperience supporting enterprise-grade or high-availability applications and systems.\nExperience with automation, scripting, and process improvement initiatives.\nBenefits\nCompetitive salary package.\nHigh-impact role with ownership over system reliability and resilience.\nOpportunity to work on mission-critical, security-first platforms.\nExposure to modern cloud and automation technologies.\nCollaborative, high-performing engineering environment.\nAccessibility Statement\nRead and apply for this role in the way that works for you by using our Recite Me assistive technology tool. Click the circle at the bottom right side of the screen and select your preferences.\nWe make an active choice to be inclusive towards everyone every day. Please let us know if you require any accessibility adjustments through the application or interview process.\nOur Commitment to Diversity, Equity, and Inclusion\nSignify’s mission is to empower every person, regardless of their background or circumstances, with an equitable chance to achieve the careers they deserve. Building a diverse future, one placement at a time. Check out our DE&I page here.","description_format":"text","description_chars":3533,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-12T09:07:13Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","agency","win:early","comp:junior"],"computed_at":"2026-11-12T10:07:38Z"},"pay":{"stated_usd_annual":55495,"is_top_pay":false},"html_url":"https://alion.io/job/signify-technology-application-support-engineer","json_url":"https://alion.io/job/signify-technology-application-support-engineer.json","meta":{"generated_at":"2026-11-12T10:07:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2031272},"rest":"https://alion.io/mcp/rest/get_company?id=2031272"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignify-technology-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignify-technology-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignify-technology-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signify-technology-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignify-technology-application-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4150754}},{"tool":"search_jobs","arguments":{"company":"signifytechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4150754},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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