{"id":1926586,"url":"https://alion.io/job/signode-customer-service-representative-5","title":"Customer Service Representative","company":{"id":6090,"name":"Signode","domain":"signode.com","url":"https://alion.io/company/signode","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Roselle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-05T17:24:56Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T13:27:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.\nWe produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.\nHeadquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.\n Benefits:\nSignode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.\nSalary:\nThe hourly wage for this position ranges from $22.00 - $27.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.\nSummary:\nThe Customer Service Representative is responsible for executing end-to-end customer order and service support activities for assigned accounts or regions. This role manages order entry, issue resolution, and cross-functional coordination to ensure accurate and timely delivery of products and services.\nActing as a primary point of contact, the Customer Service Representative proactively monitors order activity, communicates updates, and collaborates with Sales, Service, Supply Chain, and Finance to support customer commitments. The role contributes to customer satisfaction, data integrity, and operational performance while identifying opportunities to improve processes and service delivery.\nEssential Functions:\nServe as the primary point of contact for assigned customers, ensuring responsive communication and effective management of incoming inquiries\nExecute the lifecycle of customer orders from entry through fulfillment, including coordination and follow-through\nEnter and manage customer orders in ERP systems with a high degree of accuracy and timeliness\nMonitor open orders, backlogs, and delivery commitments; proactively communicate risks, delays, and updates\nCoordinate with Sales, Supply Chain, Field Service, and Finance to resolve customer issues and align commitments\nPartner with Field Service teams to align parts, service needs, and customer expectations\nEnsure alignment between customer requirements, system data, and execution by validating order details, service needs, and delivery expectations upfront to ensure data integrity and accurate order execution\nInvestigate, track, and support resolution of billing discrepancies, pricing issues, customer claims, and open inquiries through completion\nSupport quoting activities and validate pricing to ensure order accuracy and revenue integrity\nIdentify process gaps or recurring issues and recommend improvements to enhance efficiency and customer experience\nContribute to KPI performance (e.g., order accuracy, response time, backlog resolution) and support continuous improvement initiatives\n Education:\nHigh School Diploma or GED required; Associate degree preferred\nExperience:\n2+ years of customer service or order management experience, preferably in a manufacturing or service environment\nProficiency in Microsoft Excel, including VLOOKUPs and PivotTables, to analyze open-order portfolios, identify trends and risks, and support backlog management\nERP system experience (order entry, quoting, returns, or service-related transactions) preferred\nNote: This is an office-based position, and individuals are expected to be in the office 5 days per week.\nFunctional Success Drivers: These competencies are what we require for an individual to be successful in this role.\nCustomer Focus\nAttention to Detail\nCommunication\nProblem Solving\nOrganizational Skills\nCollaboration \n All your information will be kept confidential according to EEO guidelines.\nThe Company does not sponsor for employment-based visas for this position now or in the future.\nReasonable Accommodation Statement\nTo perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.\nSignode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at .\nThe Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.\nSignode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.\nSignode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.","description_format":"text","description_chars":6359,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Meat & Poultry","Seafood"],"lifecycle":[{"event":"open","at":"2026-10-05T20:13:47Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":true},"html_url":"https://alion.io/job/signode-customer-service-representative-5","json_url":"https://alion.io/job/signode-customer-service-representative-5.json","meta":{"generated_at":"2026-10-13T13:29:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20852,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6090},"rest":"https://alion.io/mcp/rest/get_company?id=6090"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignode-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignode-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignode-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signode-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignode-customer-service-representative-5"}]}