{"id":11181,"url":"https://alion.io/job/signoz-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3618,"name":"SigNoz","domain":"signoz.io","url":"https://alion.io/company/signoz","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":142,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"GitHub","optional":false},{"name":"Grafana","optional":false},{"name":"JavaScript","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SigNoz","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-02-23T05:17:26Z","employer_posted_date":"2026-02-23","last_verified_at":"2026-10-18T04:27:03Z","board_verified":true,"closed_at":null,"days_open":236,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":235},"description":"About SigNoz\nSigNoz is a global open source project with users in 50+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.\n30,000+ GitHub stars\n\n900+ customers\n\n8,000+ members in our Slack community\n\nWhy us?\nOpportunity to work in a global dev infra product\n\nBacked by YC and some of the prominent VCs in the Bay Area\n\nWe are completely remote. No offices\n\nFounding team member opportunity - build customer engineering function from scratch\n\nWhat we are looking for\nThis is not your typical support role. If you're looking to just route customer issues to relevant engineers, you should stop reading now.\nWe're looking for someone who is:\nTechnical enough to solve complex distributed systems problems - you need to debug OpenTelemetry instrumentation issues across different tech stacks.\n\nGreat at building processes - you will create tooling, automation, and processes that help both our customers and internal teams operate more efficiently.\n\nSomeone who can scale technical operations - you will build the foundation for customer engineering function and grow into leadership as we scale.\n\nStrong communication skills - you will frequently go on call with users for debugging issues\n\nWho would be a good fit\n2+ years experience in DevOps or engineering roles working with production systems at scale\n\nStrong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems\n\nHands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar platforms\n\nOpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts\n\nProgramming skills - can read, write, and debug code in one of Go/Java/Python/JavaScript\n\nCustomer-engineering mindset - enjoy helping other engineers solve technical problems\n\nWho may not be a good fit\nCandidates who are fresh out of college\n\nEngineers who lack ownership","description_format":"text","description_chars":2001,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Observability & APM"],"lifecycle":[{"event":"open","at":"2026-02-23T05:17:26Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.508,"p_room":0.36,"age_days":236,"expected_fill_days":142,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/signoz-technical-support-engineer","json_url":"https://alion.io/job/signoz-technical-support-engineer.json","meta":{"generated_at":"2026-10-18T04:43:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3618},"rest":"https://alion.io/mcp/rest/get_company?id=3618"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignoz-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignoz-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignoz-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signoz-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignoz-technical-support-engineer"}]}