{"id":415079,"url":"https://alion.io/job/signpost-sales-solution-specialist","title":"Sales Solution Specialist","company":{"id":456228,"name":"SignpostAI","domain":"signpost.com","url":"https://alion.io/company/signpost-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":172000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":282},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-02T19:45:23Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-12T21:07:51Z","board_verified":true,"closed_at":null,"days_open":193,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":192},"description":"About the Role\nWe are seeking a Solution Specialist for a hybrid role at the intersection of Sales, Onboarding, and Customer Success, in a role that is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success.\nKey Responsibilities\nCustomer Acquisition & Growth\n\nDrive net-new customer acquisition, with a focus on SMB and marketing-generated leads.\nConduct consultative sales conversations to uncover needs, demonstrate value, and close deals.\n Onboarding & Implementation (First 90 Days)\n\nOwn the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time.\nDeliver onboarding calls, training, and account setup in collaboration with internal Builder resources.\nEnsure smooth activation and that usage milestones are met in the first 90 days.\n Customer Retention & Expansion (Early Lifecycle) \n\nProactively manage customer relationships during the early stage, resolving issues and driving adoption.\nIdentify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle.\nServe as a support contact for non-managed accounts beyond 90 days.\nCollaboration & Handoff\n\nPartner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days.\nCollaborate with Marketing teams to refine inbound and overall lead processes.\nProvide structured feedback to Product and Engineering teams to accelerate roadmap delivery.\nWhat Success Looks Like\nCustomers are fully activated and realizing value within 90 days.\nRetention and expansion goals in the early customer lifecycle are consistently achieved.\nNet-new acquisition targets are met, with a strong emphasis on inbound and partnership channels.\nReduced clawbacks and churn due to smooth handoffs and strong early adoption.\nQualifications\n2-4 years of experience in Sales or Customer Success (SaaS or tech preferred).\nProven ability to manage both customer acquisition and early-stage onboarding/implementation.\nStrong consultative skills with the ability to uncover customer needs and align solutions.\nExcellent communication and relationship management skills.\nComfortable working cross-functionally with Marketing, Product, and Engineering.\nHigh energy, proactive, and adaptable in a fast-paced environment.\nLocal to Austin for hybrid role working in-office three days a week.\nWhy Join Us\nBe part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes.\nHelp shape how we onboard and support customers in their most critical first 90 days.\nOpportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth.\nJoin a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every 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