{"id":4111297,"url":"https://alion.io/job/signpostai-customer-success-manager","title":"Customer Success Manager","company":{"id":456228,"name":"SignpostAI","domain":"signpost.com","url":"https://alion.io/company/signpost-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-11-11T20:59:35Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-15T00:59:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Signpost AI\nSignpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.\nWe're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.\nIf you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.\nAbout the Role\nSignpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.\nAs a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.\nIf you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.\nWhat You'll Do\nServe as the main point of contact for a book of about 150 customer accounts.\nRun regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.\nSpot customers at risk of canceling and step in early.\nLead cancellation save conversations, with support from our Retention team on tough cases.\nIntroduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.\nWork with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.\nKeep account notes, tickets, and tasks current in HubSpot.\nEarn commission on customer saves and upgrades within your book.\nWhat We're Looking For\n2+ years in customer success, account management, or another customer-facing role with a book of accounts.\nA track record of keeping customers who wanted to leave.\nStrong communication skills and a confident, personable phone presence.\nThe ability to build trust quickly with busy small business owners.\nStrong organization and follow-through across many open items at once.\nExperience working in a CRM.\nThe ability to think critically, solve problems, and work independently.\nProfessional fluency in English.\nYou do not need a college degree to be successful in this position. We value communication skills, ownership, and results.\nNice to Have\nExperience with HubSpot.\nExperience working on commission or toward save and upsell targets.\nFamiliarity with SaaS, digital marketing, or home services businesses.\nExperience with websites or digital marketing.\nComfort using AI tools in your daily work.\nSpanish-speaking or bilingual proficiency.\nWhat Success Looks Like\nYou'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.\nWe value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.\nPosition Details\nJob Title: Customer Success Manager\nEmployment Type: Full-Time\n Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday\nSchedule: Monday-Friday, 8:00 AM-5:00 PM, with a one-hour lunch break\nCompensation: $50,000 - $60,000 base salary plus commission\nOur Approach to Customer Success\nAt Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.\nWe value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.\nJoin Signpost AI\nIf you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.","description_format":"text","description_chars":4068,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-11T23:24:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["seen:2","win:early","comp:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/signpostai-customer-success-manager","json_url":"https://alion.io/job/signpostai-customer-success-manager.json","meta":{"generated_at":"2026-11-15T02:52:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456228},"rest":"https://alion.io/mcp/rest/get_company?id=456228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsignpostai-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsignpostai-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsignpostai-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/signpostai-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsignpostai-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4111297}},{"tool":"search_jobs","arguments":{"company":"signpost.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4111297},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}