{"id":776487,"url":"https://alion.io/job/sihamco-call-centre-reservations-representative","title":"Call Centre Reservations Representative","company":{"id":686788,"name":"SIHAMCO","domain":"sihamco.com","url":"https://alion.io/company/sihamco","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":23,"ghost_share":0,"stale_share":0.391,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-08T00:00:00Z","employer_posted_date":"2026-08-08","last_verified_at":"2026-09-28T18:53:02Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":51},"description":"Job Summary\nWe are seeking a professional, polished, and guest-focused Call Centre & Reservations Representative to join the team at The Groves in Riyadh.\nAs one of the first points of contact for our guests, you will play an important role in creating a seamless and positive guest experience. You will manage incoming calls and enquiries, assist guests with restaurant reservations, provide information about our dining, entertainment and retail offerings, and ensure every interaction reflects the high standards of The Groves.\nThis is a seasonal position for approximately 6-7 months, ideal for someone who enjoys working in a fast-paced, premium hospitality and entertainment environment and has a genuine passion for delivering exceptional guest service.\nAnswer incoming calls promptly, professionally, and with a warm and welcoming approach.\nHandle restaurant reservations, booking enquiries, amendments, cancellations, and general guest requests accurately.\nProvide guests with clear and up-to-date information about restaurants, menus, events, entertainment, operating hours, promotions, facilities, and experiences.\nAssist guests in selecting suitable restaurants or experiences based on their requirements and preferences.\nManage high volumes of enquiries during peak periods while maintaining a calm, professional, and friendly manner.\nConfirm booking details and ensure all guest information is accurately recorded in the relevant reservation or CRM system.\nRespond to guest questions and concerns, taking ownership of enquiries through to resolution wherever possible.\nHandle complaints professionally and sensitively, escalating matters to the appropriate department or supervisor when required.\nCoordinate with restaurants, guest relations, operations, and other departments to ensure guest requests are followed through.\nMaintain accurate records of guest interactions, bookings, requests, and follow-ups.\nProactively communicate any changes to reservations, operating hours, events, or guest arrangements.\nEnsure all guest interactions are handled in line with service standards and brand experience.\nProtect guest information and maintain confidentiality at all times.\nIdentify opportunities to enhance the guest experience through personalised service and thoughtful recommendations.\nSupport the wider Guest Experience team during busy periods and major events as required.\nRequirements\n2 years experience in a call center, hospitality, or customer service role.\nBusiness level proficiency in both Arabic and English (spoken and written).\nPrior experience in a call centre, hospitality, or customer service role is required.\nWilling to work shifts on rotation one of them ending at midnight.\nNaturally warm, professional, and service-oriented.\nAbility to remain calm and professional under pressure.\nFamiliarity with F&B, hospitality, or entertainment industries is an advantage.\nMost importantly, we are looking for someone who understands that every call is an opportunity to create a great first impression. You should be guest-obsessed, solutions-focused, and confident representing a premium hospitality destination.\nThis role is not simply about answering calls - it is about connecting guests with the experiences and ensuring their journey begins with exceptional service.\nAbout The Group:\nSIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.\nAt SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution-we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.\nCrafting a Homegrown Legacy\nAll brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house - from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them - crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.\nOur Signature Brands\nEvery brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets - but consistently surpasses - global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.\nOur brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.\nWe Are Only Getting Started!\nSeveral exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.\nPeople First\nOur team is our greatest asset-a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.\nBenefits\nAt SIHAMCO, we believe in rewarding our team with more than just a job - we offer an inspiring work environment and real opportunities for growth. Our benefits include:\nCompetitive salary packages - aligned with market standards and experience\nCareer development & Internal promotions - grow with us across departments and seasons\nCreative & collaborative work culture - built on passion, innovation, and attention to detail\nExposure to high-end hospitality & entertainment concepts - gain experience in premium F&B and entertainment\nExperience working on premium events within The Groves, Riyadh Season\nCultural diversity - join a team of passionate professionals from around the world\nJoin us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.","description_format":"text","description_chars":6383,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-11T23:11:38Z"}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.445,"p_room":0.45,"age_days":51,"expected_fill_days":30,"reasons":["conf:7","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sihamco-call-centre-reservations-representative","json_url":"https://alion.io/job/sihamco-call-centre-reservations-representative.json","meta":{"generated_at":"2026-09-28T22:47:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":431,"day_limit":5000,"remaining_today":4569,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}