{"id":3978616,"url":"https://alion.io/job/sika-ag-customer-service-manager","title":"Customer Service Manager","company":{"id":4702,"name":"Sika AG","domain":"sika.com","url":"https://alion.io/company/sika-ag","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":122,"ghost_share":0,"stale_share":0.828,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Welwyn Garden City, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T16:22:53Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-15T00:42:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.20 billion in 2025.\n About Customer Service\nCustomer Service plays a critical role in delivering Sika's customer-first strategy. Acting as the link between our customers and the wider business, the team is responsible for creating seamless customer experiences and resolving challenges quickly and professionally.\nOur Customer Services function is on a continual improvement journey, focused on enhancing service performance, improving customer outcomes, increasing operational efficiency and developing future talent. This is a highly visible role that offers the opportunity to influence both the customer experience and the way we work across the business.\nPurpose of the Role\nAs Customer Service Manager you will lead a high-performing team responsible for delivering a consistent and recognisable outstanding customer experience. This is a broad and challenging role within a complex operational environment, supporting multiple manufacturing plants and warehouse locations. You will balance competing priorities, collaborate with a wide range of stakeholders and ensure a seamless customer experience, all whilst driving service excellence, developing team capability and championing continuous improvement initiatives.\nIt is an excellent opportunity for an experienced customer service leader looking to broaden their impact and take on greater operational complexity. Through your leadership, you will help create a culture that puts the customer at the heart of everything we do.\nThe Opportunity\nLead customer service operations across multiple manufacturing and warehouse locations, managing complex operational challenges and collaborating with stakeholders across Supply Chain, Logistics, Operations and Sales to deliver exceptional customer outcomes.\nLead and develop a talented Customer Services team, creating a culture of accountability, engagement and continuous development.\nShape and enhance the customer experience by driving service improvements, improving operational performance and influencing business-wide decision making through customer insight.\nPlay a key leadership role within a globally recognised organisation, partnering with stakeholders across Sales, Supply Chain, Logistics and Operations to deliver exceptional customer outcomes.\n Minium experience of 3 years proven experience leading and developing high-performing customer service teams.\nA passion for delivering exceptional customer experiences and driving continuous improvement.\nStrong leadership skills with the ability to inspire, coach and influence others.\nExperience using customer insight, service metrics and KPIs to drive performance improvements.\nExcellent stakeholder management skills with the ability to collaborate across multiple business functions.\nCommercial awareness with a forward-thinking approach to problem solving and change management.\nThe successful applicant must demonstrate their right to work in the UK prior to commencing employment.\nIf you're an ambitious leader who enjoys developing people, improving performance and making a genuine difference to the customer experience, we'd love to hear from you.\nThe Rewards\nYou will be rewarded with a competitive salary and great benefits. We pride ourselves on our total reward package:\nEV/PHEV Company Car Fleet or Car Cash Allowance\nBonus Scheme\nHoliday 25 days rising to 28 days with service, plus bank holidays\nHybrid Working\nCore Hours Working\nA company pension contribution of up to 10%\nPrivate healthcare for you, with option to add family\nGroup life cover at 6x your annual salary\nGlobal Income Protection (PHI)\nEnhanced maternity and paternity pay\nStaff discount platform & Cycle to Work scheme\nDedicated Service Awards for reaching key milestones\nSelected discounted Sika products\nYou'll be joining an experienced and collaborative leadership team committed to creating an environment where people can thrive. You'll have access to industry-leading systems, strong cross-functional partnerships and a culture that values innovation, continuous improvement and personal growth. We believe great service starts with great people and we're committed to giving you the support and autonomy needed to make a real impact.\nThis role provides the opportunity to further develop your strategic leadership, change management and customer experience expertise. You will gain exposure to senior stakeholders across the business while leading initiatives that improve customer satisfaction, team performance and operational effectiveness.\nA significant commitment to professional and personal development from day one, including a comprehensive local, product knowledge and leadership development initiatives complemented by a global Sika Business School offering.\nWe offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.","description_format":"text","description_chars":5665,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-09T18:58:24Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":35,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/sika-ag-customer-service-manager","json_url":"https://alion.io/job/sika-ag-customer-service-manager.json","meta":{"generated_at":"2026-11-15T04:04:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4702},"rest":"https://alion.io/mcp/rest/get_company?id=4702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsika-ag-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsika-ag-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsika-ag-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sika-ag-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsika-ag-customer-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3978616}},{"tool":"search_jobs","arguments":{"company":"sika.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3978616},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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