{"id":3978615,"url":"https://alion.io/job/sika-ag-export-customer-service-coordinator","title":"Export Customer Service Coordinator","company":{"id":4702,"name":"Sika AG","domain":"sika.com","url":"https://alion.io/company/sika-ag","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":118,"ghost_share":0,"stale_share":0.822,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redditch, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T16:32:18Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:03:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.\n About the Export Customer Services Team\nHelp us deliver great service across borders. Our Export Customer Services team connects international customers with our UK operations, coordinating orders, keeping customers informed and working with colleagues and logistics partners to help shipments run smoothly.\nWe’re looking for an organised, customer-focused coordinator who enjoys solving problems and taking ownership. If you like building relationships, getting the detail right and keeping things moving in a busy environment, this could be your next step.\nPurpose of the Role\nYou’ll be a key point of contact for export customers, coordinating orders from enquiry through to dispatch and delivery follow-up. Working with sales, planning, warehousing and logistics, you’ll help deliver accurate orders, clear communication and the documentation needed for international shipments, resolving issues early and keeping customers informed throughout.\nKey Responsibilities\nEnter, confirm and manage orders in SAP, from receipt through to delivery.\nCoordinate with production planning, warehouses and freight forwarders across UK sites, including Redditch, Preston and Leeds.\nPrepare export documentation, including commercial invoices, packing lists, certificates of origin and dangerous goods or hazardous goods paperwork where required.\nEnsure compliance with Incoterms, customs requirements and export controls.\nAct as the main point of contact for Sika sister companies, applying the agreed intercompany rules of engagement.\nProactively communicate lead times, delays and solutions before customers need to chase.\nSupport on-time, in-full (OTIF) delivery performance and order accuracy KPIs.\nContribute to the continuous improvement of export processes.\n You’ll receive a competitive salary and a comprehensive benefits package, including:\nHoliday 25 days rising to 28 days with service, plus bank holidays\nA company pension contribution of up to 10%\nPrivate healthcare for you, with option to add family\nGroup life cover at 6x your annual salary\nGlobal Income Protection (PHI)\nEnhanced maternity and paternity pay\nStaff discount platform & Cycle to Work scheme\nDedicated Service Awards for reaching key milestones\nSelected discounted Sika products\nWhat We’re Looking For\nEssential\nExperience in export customer service, shipping or international order management.\nWorking knowledge of Incoterms and export documentation.\nStrong ERP skills, preferably SAP, and confidence using Excel.\nClear, confident communication across cultures and time zones, with a proactive approach to resolving problems and escalating issues when needed.\nExcellent organisation and attention to detail, with the ability to remain accurate under pressure and manage competing priorities.\nDesirable\nExperience with chemicals or dangerous goods, including ADR/IMDG.\nExperience in an intercompany or multinational environment.\nAdditional language skills.\nA relevant qualification, such as an IOE&IT certificate.\n The Opportunity:\nOwn the customer experience: process export orders accurately, respond to enquiries and provide proactive updates on availability, lead times and shipment progress.\nKeep shipments moving: coordinate with internal teams, freight forwarders and customers, helping prepare and check export documentation in line with company procedures and destination requirements.\nMake a practical difference: investigate delays and discrepancies, escalate risks promptly and help improve the processes that support reliable international service.\nThis role can provide a foundation for future opportunities in customer service, export operations, logistics or supply chain, depending on your interests and available opportunities.\nYou won’t be expected to navigate export alone. From day one, you’ll receive a structured induction and hands-on guidance from experienced customer service colleagues, helping you build confidence in our products, systems, order processes and export documentation. Your manager will support you with priorities, development and more complex customer issues, while colleagues in sales, planning, warehousing and logistics will help resolve availability and shipment queries. With clear procedures and people to turn to when an issue needs escalating, you’ll have the support to take ownership without having to have every answer immediately.\nBuild your expertise in international customer service, export documentation and order coordination, while developing your problem-solving skills and understanding of how a global supply chain works.\nWe’re committed to professional and personal development from day one, with local induction, product knowledge and development opportunities complemented by the global Sika Business School.\nWe offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.","description_format":"text","description_chars":5706,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-09T18:58:24Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/sika-ag-export-customer-service-coordinator","json_url":"https://alion.io/job/sika-ag-export-customer-service-coordinator.json","meta":{"generated_at":"2026-11-10T08:21:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4702},"rest":"https://alion.io/mcp/rest/get_company?id=4702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsika-ag-export-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsika-ag-export-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsika-ag-export-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sika-ag-export-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsika-ag-export-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3978615}},{"tool":"search_jobs","arguments":{"company":"sika.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3978615},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}