{"id":1013243,"url":"https://alion.io/job/sila-services-customer-service-representative-2","title":"Customer Service Representative","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":198,"ghost_share":0.434,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cherry Hill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T20:45:59Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-10T08:07:25Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":53},"description":"Customer Service Representative\nAllied Experts - Cherry Hill, NJ\nJoin a Team That Makes a Difference\nAt Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.\nThis is more than just answering phones - it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.\nWe don't just offer jobs-we build careers. Here’s why you’ll love being part of our team:\nGreat Compensation! Compensation includes hourly pay plus incentives per lead set and run.\nComprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.\nPaid Time Off\n 401(k) Plan with Company Match\nParental Leave: We support our team members through all stages of life, including offering parental leave for new parents.\nTraining and Development Opportunities: We’re committed to your professional growth and provide ongoing training.\n Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.\nWhat You'll Do\nConvert incoming customer calls into booked service appointments\nMake outbound calls to existing customers to schedule appointments and follow up on service needs\nDeliver exceptional customer service while promoting Allied Experts’ services and solutions\nResolve customer concerns professionally and efficiently\nMaintain accurate customer records and update information in company databases\nCommunicate effectively with dispatch and management teams to ensure a seamless customer experience\nParticipate in ongoing training and professional development opportunities\nMeet performance goals in a fast-paced, metrics-driven environment\nWhat We're Looking For\nPrevious customer service, call center, or dispatch experience preferred\nStrong communication and active listening skills\nComfortable handling both inbound and outbound calls\nSales experience or the ability to confidently recommend services is a plus\nStrong multitasking and organizational abilities\nAttention to detail and accuracy in data entry\nAbility to remain professional and positive in a fast-paced environment\nSelf-motivated with a strong work ethic and team-first attitude\nExperience with ServiceTitan is preferred but not required\nWhy Join Allied Experts?\nSupportive team-oriented culture\nPaid training and opportunities for professional growth\nStable, full-time opportunity with a growing company\nFast-paced environment where your contributions make an impact\nOpportunity to develop customer service, communication, and sales skills\nWork Environment\nThis position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.\nSchedule\nThis is a full-time position with a consistent schedule and opportunities for growth within the company.","description_format":"text","description_chars":3353,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-17T21:20:30Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.462,"p_room":0.6,"age_days":53,"expected_fill_days":70,"reasons":["conf:4","evergreen","win:late","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/sila-services-customer-service-representative-2","json_url":"https://alion.io/job/sila-services-customer-service-representative-2.json","meta":{"generated_at":"2026-11-10T11:27:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684550},"rest":"https://alion.io/mcp/rest/get_company?id=684550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsila-services-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsila-services-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsila-services-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sila-services-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsila-services-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1013243}},{"tool":"search_jobs","arguments":{"company":"silaservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1013243},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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