{"id":2397429,"url":"https://alion.io/job/sila-services-customer-service-representative-3","title":"Customer Service Representative - Absolute","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":191,"ghost_share":0.44,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2024-06-27T20:36:50Z","employer_posted_date":"2024-06-27","last_verified_at":"2026-10-22T05:20:28Z","board_verified":true,"closed_at":null,"days_open":846,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":846},"description":"Customer Service Representative\nAbsolute Air Services | Portland, CT\nBuild Your Career as the Voice of Absolute Air Services\nAt Absolute Air Services, we help homeowners stay comfortable by delivering dependable heating, cooling, and indoor air quality solutions backed by responsive, professional service. Every customer interaction matters, and the experience we provide over the phone is just as important as the work performed inside the home.\nWe’re looking for an experienced Customer Service Representative to join our team in Portland, CT. In this role, you’ll serve as one of the first points of contact for our customers-answering questions, scheduling service appointments, resolving concerns, and helping customers connect with the solutions they need.\nThis is an excellent opportunity for a motivated customer service professional who enjoys a fast-paced environment, communicates confidently, and takes pride in creating positive experiences. You’ll receive comprehensive training, ongoing mentorship, and the opportunity to earn additional compensation through monthly bonuses or commissions.\nWhat You’ll Do\nCheerfully answer incoming calls and assist customers with scheduling service appointments.\nConvert inbound customer calls into accurately booked service appointments.\nRespond to customer inquiries through phone calls, text messages, email, social media platforms, and online review sites.\nFollow up on completed and pending jobs to support a positive customer experience.\nDeliver company call scripts with an authentic, clear, compelling, and personable approach.\nAssist customers with basic questions, concerns, and service-related issues.\nPromote appropriate products, services, maintenance plans, and available solutions.\nBuild rapport with customers and encourage long-term relationships and repeat business.\nHandle customer complaints professionally and follow the company’s process for reaching a timely and favorable resolution.\nParticipate in training, call coaching, and role-playing designed to improve booking performance.\nMake outbound calls for customer follow-up, appointment scheduling, and other company initiatives.\nMaintain and update customer records with complete and accurate information.\nCollaborate with technicians, dispatchers, and other team members to provide a smooth customer experience.\nWhat We’re Looking For\nAt least three years of customer service experience.\nExcellent communication, organizational, and interpersonal skills.\nA polished, professional, and friendly demeanor.\nStrong customer service and relationship-building abilities.\nSelf-motivation, discipline, and the ability to work with limited supervision.\nAn ambitious and competitive nature.\nConfidence handling customer objections and guiding conversations toward a booked appointment.\nWorking knowledge of Microsoft Office.\nStrong general computer skills and the ability to learn new software quickly.\nAbility to remain calm and professional when assisting frustrated or upset customers.\nReliable attendance and punctuality.\nSchedule and Work Requirements\nAbility to work Monday through Friday.\nAvailability to participate in a rotating Saturday schedule.\nAbility to commute to the Portland, CT office daily.\nReliable home Wi-Fi and the ability to work remotely during assigned on-call shifts.\nCompensation and Benefits\nCompetitive hourly rate based on experience.\nAdditional on-call compensation.\nPotential monthly bonuses and commissions.\nComprehensive paid training.\nOngoing coaching, mentorship, and professional development.\nMedical, Dental, and Vision Insurance\n401(k) with Company Match\nPaid Time Off and Paid Holidays\nAdditional company benefits and employee programs\nWhat Success Looks Like\nSuccess in this role means customers feel welcomed, heard, and confident that they’ve called the right company. You’ll consistently book appointments accurately, resolve concerns professionally, maintain complete customer records, and help Absolute Air Services deliver an exceptional experience from the first conversation forward.","description_format":"text","description_chars":4051,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-12T22:44:50Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.187,"p_room":0.28,"age_days":846,"expected_fill_days":74,"reasons":["conf:0","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/sila-services-customer-service-representative-3","json_url":"https://alion.io/job/sila-services-customer-service-representative-3.json","meta":{"generated_at":"2026-10-22T08:03:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4033,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684550},"rest":"https://alion.io/mcp/rest/get_company?id=684550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsila-services-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsila-services-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsila-services-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sila-services-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsila-services-customer-service-representative-3"}]}