{"id":940418,"url":"https://alion.io/job/sila-services-customer-service-representative-inside-sales","title":"Customer Service Representative – Inside Sales","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":68,"open_postings":211,"ghost_share":0.45,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["King of Prussia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T17:07:33Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-15T02:43:55Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":59},"description":"Customer Service Representative - Inside Sales\nSila Heating, Air Conditioning, Plumbing & Electrical\nKing of Prussia, PA | In-Office\nTurn Conversations Into Opportunities.\nAre you competitive, motivated by goals, and energized by the opportunity to earn more based on your performance?\nSila Heating, Air Conditioning, Plumbing & Electrical is looking for a Customer Service Representative / Inside Sales Representative who knows how to connect with customers, uncover their needs, and turn conversations into booked appointments.\nThis isn't a role where you simply answer the phone and take messages.\nOur Customer Service team plays a direct role in the growth of the business. You'll handle incoming customer calls, follow up on opportunities, make outbound calls, and help ensure homeowners get connected with the HVAC, plumbing, or electrical services they need.\nWe're looking for someone who's hungry to hit goals, comfortable being measured on performance, and motivated by an incentive-based compensation structure.\nIf you're competitive, persuasive without being pushy, and enjoy working toward measurable goals, we want to talk to you.\nWhat You'll Be Doing\nAnswer inbound customer calls and convert opportunities into booked service appointments\nBuild rapport quickly, ask the right questions, and identify how Sila can best help the customer\nMake proactive outbound calls to existing and prospective customers\nFollow up on open opportunities, unsold estimates, maintenance needs, and other customer inquiries\nHelp fill available appointment capacity and maximize booking opportunities\nEducate customers on relevant services, maintenance options, promotions, and solutions\nOvercome customer objections and confidently ask for the appointment\nFollow up with customers who previously expressed interest but have not yet scheduled service\nAccurately enter customer information, call notes, and appointment details into ServiceTitan\nPartner with Dispatch, Operations, and field teams to create a smooth customer experience\nMeet and exceed individual and team performance goals\nTrack your results and take ownership of improving your performance\nWhat We’re Looking For\nCustomer service, inside sales, call center, appointment-setting, or similar experience\nCompetitive, motivated, and comfortable working toward measurable goals\nExperience with bonuses, incentives, or performance-based compensation preferred\nStrong phone presence with the ability to build rapport and overcome objections\nComfortable making both inbound and outbound calls\nSelf-motivated, coachable, and able to thrive in a fast-paced environment\nExperience with ServiceTitan is a plus\nSchedule\nThis is a full-time, in-office position in King of Prussia, PA.\nWe’re specifically looking for candidates who can work 10:00 AM-7:00 PM or a swing schedule that includes Saturdays. Eligible schedules include a shift differential.\nThis position is not a fit for candidates seeking full-time remote work or strictly traditional Monday-Friday hours.\nWhat We Offer\nCompetitive hourly pay\nPerformance-based incentives\nShift differential for eligible schedules\nMedical, dental, and vision insurance\n401(k) with company match\nPaid time off\nTraining and career advancement opportunities\nReady to turn your customer service skills into results? 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