{"id":3545514,"url":"https://alion.io/job/sila-services-training-and-development-manager","title":"Training and Development Manager","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":199,"ghost_share":0.432,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-31T05:58:55Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoneham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T18:04:08Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T04:53:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"Service Performance & Training Manager\nSila Services | Sila Boston\nLocation:Stoneham, MA (On-site/Field-Based)\nEmployment Type:Full-Time\nCompensation: $80,000 - $120,000 plus bons opportunities and weekly pay!\nSila Services is looking for an experienced Service Performance & Training Manager to help develop our HVAC and plumbing service teams in the Boston market.\nWe're looking for someone who loves coaching people, understands the residential home services business, and knows how to help technicians become more confident and successful in the field.\nThis isn't a traditional classroom training position. We need someone who can get out in the field, work alongside our technicians and service managers, and make a real difference in how we serve our customers and grow our business.\nWhat You'll Do\nCoach and develop HVAC and plumbing service technicians to improve sales performance, customer communication, and overall service delivery.\n\nConduct regular ride-alongs to observe service calls, provide feedback, and identify coaching opportunities.\n\nTrain technicians on presenting repair and replacement options, building customer trust, and communicating the value of recommended solutions.\n\nPartner with service managers to improve team performance, accountability, and consistency.\n\nDevelop and deliver engaging, hands-on training programs, both individually and in group settings.\n\nHelp technicians improve average tickets, conversion rates, membership opportunities, and overall revenue performance.\n\nUse service performance metrics to identify opportunities for improvement and measure training effectiveness.\n\nCoach service managers on leadership, technician development, and performance management.\n\nSupport onboarding and ongoing development of new service technicians.\n\nReinforce a customer-first approach that balances sales performance with honesty, quality workmanship, and excellent service.\n\nWhat We're Looking For\nStrong background in residential HVAC, plumbing, or other home services businesses.\n\nExperience in service management, technician sales training, business coaching, or field operations leadership.\n\nProven ability to coach technicians on sales, customer communication, and service call performance.\n\nStrong understanding of home services KPIs, including average ticket, close rates, revenue per technician, and service agreements.\n\nComfortable conducting ride-alongs, providing direct feedback, and working closely with field teams.\n\nExcellent communication skills and the ability to connect with technicians at all experience levels.\n\nA hands-on coaching style with the ability to motivate, develop, and hold teams accountable.\n\nExperience with Service Titan or similar field service management software preferred.\n\nExperience with Nexstar Network, Blue Collar Success Group, Service Nation, BDR, or similar training organizations is a plus.\n\nLocation Requirements\nThis position supports our Sila Boston operations and requires regular in-person interaction with technicians and service managers.\nCandidates must live in Stoneham, MA, or the surrounding area and be able to regularly report to our Stoneham location.\nWhat Success Looks Like\nTechnicians are more confident presenting options and communicating with customers.\n\nImproved average tickets, conversion rates, and service agreement opportunities.\n\nStronger service managers who consistently coach and develop their teams.\n\nMore consistent service call processes and a better overall customer experience.\n\nMeasurable improvements in technician productivity and service department performance.\n\nWhy Sila Services?\nSila Services is a growing family of residential HVAC, plumbing, and electrical businesses committed to delivering exceptional service while investing in our people.\nWe believe great technicians deserve great coaching, and we're looking for someone who is passionate about helping our teams reach their full potential.\nIf you enjoy being in the field, developing people, and seeing the results of your coaching, we'd love to talk with you.","description_format":"text","description_chars":4048,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & 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