{"id":867945,"url":"https://alion.io/job/silana-field-service-engineer-robotics","title":"Field Service Engineer - Robotics","company":{"id":698485,"name":"Silana","domain":"silana.com","url":"https://alion.io/company/silana","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Vision","optional":false}],"status":"live","first_seen_at":"2026-08-05T20:20:59Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-11-09T17:45:54Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":95},"description":"About Silana\nSilana is an early-stage start-up that builds automated production systems for the garment industry. Our machines integrate robotic manipulation, computer vision, AI, industrial controls, and embedded compute to automate sewing and assembly operations that are still performed manually in most of the world .We're preparing to ship our first machines to customer sites, and we're looking for the person who will build, test, and commission them.\nThe Role\nThis is a hybrid technician / field engineer role. Most of the time, you'll work hands-on in our New York City Lab: assembling machines, integrating subsystems, running tests, and making sure everything we ship works. When a machine goes to a customer, you go with it, installing, commissioning, and supporting it on-site until it runs reliably. Our first deployment is in Germany, and you'll be a core part of that team on the ground.\nAs we deploy more machines across Europe and the US, this role grows with the fleet: more commissioning trips, more customer-facing responsibility, and the chance to shape how Silana does field service from day one.\nWhat You'll Do\nIn-house (majority of your time)\nAssemble and integrate mechanical, electrical, and pneumatic subsystems into complete machines\nRun functional and endurance tests; document results and flag issues to the engineering team\nSupport test engineering work: build test fixtures, define test procedures, help improve QA processes\nDebug hardware issues alongside our mechanical, controls, and software engineers\nKeep the workshop organized: tooling, spare parts, build documentation\nIn the field (deployments and support trips)\nTravel to customer sites (first: Germany) to install and commission machines\nPerform on-site calibration, troubleshooting, and acceptance testing with the customer\nTrain customer operators and maintenance staff on safe operation and routine upkeep\nAct as Silana's face on-site: communicate clearly with customer teams and report status back to engineering\nProvide remote support and occasional return visits for deployed machines\nWhat We're Looking For\nAssociate's or Bachelor's degree in mechatronics, mechanical or electrical engineering, robotics, or a related technical field - or an equivalent vocational qualification / apprenticeship (e.g. mechatronics technician) with strong hands-on experience\nHands-on experience assembling, testing, or servicing industrial machinery, robotics, automation equipment, or similar (technician, mechatronics, field service, or maintenance background)\nComfortable working across mechanical, electrical, and pneumatic systems; able to read technical drawings and wiring schematics\nStrong troubleshooting instincts - you can isolate a problem methodically and fix it, or know when to escalate\nExcellent communication skills: you'll represent us in front of customers and translate between their operators and our engineers\nWillingness to travel internationally, sometimes for extended commissioning stints (multiple weeks)\nSelf-directed and reliable, in a small team, things you own actually get done\nNice to Have\nGerman language skills (our first deployments are in German-speaking markets)\nExperience with commissioning or customer-facing field service\nExposure to PLCs, industrial controls, or basic scripting for test automation\nBackground in textile/garment machinery or other high-precision mechatronic equipment\nExperience creating test procedures, SOPs, or service documentation\nWhy This Role\nYou'll be employee-level early at a company shipping real machines to real factories. You'll see the full lifecycle, from parts in the Lab in NYC to a running system on a customer's production floor - and you'll help define how we build, test, and deploy for years to come.\nPractical Details\nLocation: Midtown Manhattan, New York\n Travel: up to ~50%, domestic and international (primarily Europe)\n Compensation: $75,000 - $85,000","description_format":"text","description_chars":3923,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Robotics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-13T14:44:50Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":95,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/silana-field-service-engineer-robotics","json_url":"https://alion.io/job/silana-field-service-engineer-robotics.json","meta":{"generated_at":"2026-11-09T19:43:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5927,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698485},"rest":"https://alion.io/mcp/rest/get_company?id=698485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilana-field-service-engineer-robotics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilana-field-service-engineer-robotics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilana-field-service-engineer-robotics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silana-field-service-engineer-robotics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilana-field-service-engineer-robotics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":867945}},{"tool":"search_jobs","arguments":{"company":"silana.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":867945},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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