{"id":647244,"url":"https://alion.io/job/silaservices-customer-service-representative-2","title":"Customer Service Representative","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":194,"ghost_share":0.438,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beltsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T19:27:15Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-24T22:36:05Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":50},"description":"Customer Service Representative (CSR)\nSila Heating, Cooling & Plumbing - Beltsville, MD\nThe best people do their best work when the operation behind them is strong.\nAt Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.\nWhat You'll Do\nAnswer inbound customer calls for residential HVAC, plumbing, and electrical services\nSchedule service appointments using ServiceTitan\nProvide exceptional customer service while resolving customer questions and concerns\nCommunicate clearly and professionally with customers, technicians, and office staff\nMaintain accurate customer records and detailed job notes\nPrioritize emergency calls and schedule technicians efficiently\nPromote maintenance memberships and additional services when appropriate\nSupport the team by helping create an outstanding customer experience from the first call to the completed job\nWhat We're Looking For\nPrevious experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company\nWorking knowledge of residential HVAC, plumbing, and electrical terminology\nExperience using ServiceTitan for scheduling, call booking, and customer management\nExcellent verbal and written communication skills\nStrong customer service and problem-solving abilities\nAbility to multitask and stay organized in a fast-paced environment\nAbility to remain calm, professional, and empathetic while handling customer concerns\nPositive attitude and team-first mentality\nStrong sense of accountability and ownership\nDependable attendance and punctuality\nSales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services\nWhat You'll Get\nFull-time, year-round position\nMedical, dental, and vision benefits\nPaid Time Off and paid holidays\n401(k) with company match\nOngoing training and career growth opportunities\nSupportive team environment with opportunities to advance\nWhy Sila Heating, Cooling & Plumbing?\nWe're more than just a home services company-we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.\nApply today and become part of the Sila Heating, Cooling & Plumbing team!","description_format":"text","description_chars":2544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T20:19:43Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.478,"p_room":0.72,"age_days":50,"expected_fill_days":90,"reasons":["conf:3","evergreen","win:mid","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/silaservices-customer-service-representative-2","json_url":"https://alion.io/job/silaservices-customer-service-representative-2.json","meta":{"generated_at":"2026-10-24T23:26:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684550},"rest":"https://alion.io/mcp/rest/get_company?id=684550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilaservices-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilaservices-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilaservices-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silaservices-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilaservices-customer-service-representative-2"}]}