{"id":647268,"url":"https://alion.io/job/silaservices-customer-service-representative-3","title":"Customer Service Representative","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":198,"ghost_share":0.434,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoneham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-08-19T13:57:40Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-11-10T13:24:09Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":82},"description":"Customer Service Representative | Stoneham, MA\nAt Sila Boston, we take care of our people, invest in great tools and training, and provide real opportunities to grow. You’ll have a strong team behind you and the resources of a growing company, without losing that local team feel.\nWe’re looking for a friendly, organized Customer Service Representative who can manage a busy phone line, solve problems, and make sure every customer feels taken care of. You’ll play an important role in creating a positive customer experience, coordinating service appointments, and supporting our technicians and dispatch team.\nThe ideal candidate has strong communication skills, enjoys working in a fast-paced environment, and takes pride in delivering excellent customer service.\nCompensation & Benefits\nCompetitive Compensation: $25-$32/hour\n\nMedical, dental, and vision insurance\n\n401(k) with company match\n\nPaid time off and paid holidays\n\nCompany-paid life and disability insurance\n\nPaid training and professional development\n\nOpportunities for career growth and advancement\n\nWhat You’ll Do\nAnswer incoming calls and provide a professional, friendly customer experience\n\nSchedule service appointments and gather accurate customer information\n\nListen to customer concerns and ask the right questions to understand their needs\n\nManage multiple calls, tasks, and priorities in a fast-paced environment\n\nFollow up with customers as needed\n\nIdentify opportunities for additional services and maintenance plans\n\nEnter and maintain accurate customer information in company systems\n\nCommunicate with dispatchers, technicians, and other team members\n\nHandle customer concerns calmly and professionally\n\nAssist with administrative tasks and special projects as needed\n\nWhat We’re Looking For\nMust-Have Qualifications:\nPrevious customer service experience\n\nBasic computer knowledge and comfort navigating different systems\n\nStrong communication and phone skills\n\nAbility to multitask and prioritize in a fast-paced environment\n\nExcellent organization and attention to detail\n\nA dependable, positive, and team-oriented attitude\nPreferred Experience & Skills:\nHome services experience, particularly HVAC, plumbing, or electrical\n\nServiceTitan experience\n\nFamiliarity with Microsoft Teams and Outlook\n\nExperience with Angi, Contractor Commerce, Hatch, and Google Local Services Ads (LSA)\n\nAbility to remain calm and professional when handling upset or frustrated customers\n\nStrong written communication skills and willingness to learn new software\n\nWhat Success Looks Like\nShows up ready to work and follows through on commitments\n\nTakes pride in quality work and attention to detail\n\nCommunicates clearly and professionally with customers and teammates\n\nWorks safely and follows established processes\n\nTakes ownership, solves problems, and is willing to keep learning\n\nHelps create a positive customer experience with every interaction\n\nJoin Our Team!\nIf you’re organized, customer-focused, and enjoy being part of a team that values your contributions, we’d love to hear from you. Join Sila Boston and build a career where your work makes a difference!","description_format":"text","description_chars":3131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T20:19:43Z"},{"event":"close","at":"2026-10-07T20:36:52Z"},{"event":"reopen","at":"2026-11-04T20:35:34Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.419,"p_room":0.44,"age_days":82,"expected_fill_days":70,"reasons":["conf:4","evergreen","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/silaservices-customer-service-representative-3","json_url":"https://alion.io/job/silaservices-customer-service-representative-3.json","meta":{"generated_at":"2026-11-10T13:27:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684550},"rest":"https://alion.io/mcp/rest/get_company?id=684550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilaservices-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilaservices-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilaservices-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silaservices-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilaservices-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":647268}},{"tool":"search_jobs","arguments":{"company":"silaservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":647268},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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