{"id":647367,"url":"https://alion.io/job/silaservices-customer-service-representative-5","title":"Customer Service Representative","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":191,"ghost_share":0.44,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northbrook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-30T19:32:56Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-10-23T00:22:13Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":113},"description":"Customer Service Representative (CSR)\nAA Service Co.\nBe the friendly voice that keeps our customers comfortable.\nAt AA Service Co., our Customer Service Representatives are often the first impression customers have of our company. We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and knows how to turn every call into an outstanding customer experience.\nIf you have home services experience and know your way around ServiceTitan, we'd love to meet you!\nWhat You'll Do\nAnswer inbound customer calls for residential HVAC, plumbing, and electrical services\nSchedule service appointments using ServiceTitan\nProvide exceptional customer service while resolving customer questions and concerns\nCommunicate clearly and professionally with customers, technicians, and office staff\nMaintain accurate customer records and detailed job notes\nPrioritize emergency calls and schedule technicians efficiently\nPromote maintenance memberships and additional services when appropriate\nSupport the team by helping create an outstanding customer experience from the first call to the completed job\nWhat We're Looking For\nPrevious experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company\nWorking knowledge of residential HVAC, plumbing, and electrical terminology\nExperience using ServiceTitan for scheduling, call booking, and customer management\nExcellent verbal and written communication skills\nStrong customer service and problem-solving abilities\nAbility to multitask and stay organized in a fast-paced environment\nAbility to remain calm, professional, and empathetic while handling customer concerns\nPositive attitude and team-first mentality\nStrong sense of accountability and ownership\nDependable attendance and punctuality\nSales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services\nWhat You'll Get\n$25-$27 per hour based on experience\nFull-time, year-round position\nMedical, dental, and vision benefits\nPaid Time Off and paid holidays\n401(k) with company match\nOngoing training and career growth opportunities\nSupportive team environment with opportunities to advance\nWhy AA Service Co.?\nWe're more than just a home services company-we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.\nApply today and become part of the AA Service Co. team!","description_format":"text","description_chars":2590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T20:19:43Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.291,"p_room":0.36,"age_days":113,"expected_fill_days":74,"reasons":["conf:0","evergreen","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/silaservices-customer-service-representative-5","json_url":"https://alion.io/job/silaservices-customer-service-representative-5.json","meta":{"generated_at":"2026-10-23T03:46:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684550},"rest":"https://alion.io/mcp/rest/get_company?id=684550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilaservices-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilaservices-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilaservices-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silaservices-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilaservices-customer-service-representative-5"}]}