{"id":647380,"url":"https://alion.io/job/silaservices-customer-service-representative-7","title":"Customer Service Representative","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":198,"ghost_share":0.434,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-18T18:57:14Z","employer_posted_date":"2026-06-18","last_verified_at":"2026-11-10T08:07:25Z","board_verified":true,"closed_at":null,"days_open":144,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":144},"description":"Customer Service Representative (CSR)\nNorthfield, OH\n$17-20/hour | Full-Time\nLooking for more than just another customer service job?\nAt Jackson Comfort Services, our CSRs are the heart of our business. You're the first person our customers talk to when they need help, and you set the tone for every interaction.\nIf you enjoy helping people, staying organized, and being part of a team that supports one another, we'd love to meet you!\nWhat You'll Do\nAnswer incoming customer calls, texts, and chats\nSchedule HVAC, plumbing, and electrical service appointments\nCreate and update customer records\nWork with dispatch and technicians to keep schedules running smoothly\nProvide friendly, professional customer service\nKeep accurate notes and documentation in our CRM\nWhat We're Looking For\nExcellent customer service and communication skills\nPositive attitude and strong work ethic\nAbility to multitask in a fast-paced environment\nOrganized with strong attention to detail\nDependable and reliable\nComfortable learning new technology\nBonus Points\nServiceTitan experience\nCall center or dispatch experience\nHVAC, plumbing, electrical, or home services experience\nNo industry experience? That's okay! If you have a great attitude and love helping people, we'll teach you the rest.\nWhat We Offer\n $17/hour\nMedical, Dental & Vision Insurance\nPaid Time Off & Paid Holidays\n401(k) with Company Match\nOngoing training and career growth\nFull-time, year-round stability\nA supportive team that values hard work and great customer service\nWhy Jackson Comfort?\nOur team lives by five simple values:\n⭐ Be Likeable\n⭐ Be Ethical\n⭐ Be Responsible\n⭐ Be Knowledgeable\n⭐ Be Reliable\nIf those values sound like you, you'll fit right in.\nReady to join a company where people matter? Apply today-we'd love to meet you!","description_format":"text","description_chars":1792,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T20:19:43Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.27,"p_room":0.28,"age_days":144,"expected_fill_days":70,"reasons":["conf:4","evergreen","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/silaservices-customer-service-representative-7","json_url":"https://alion.io/job/silaservices-customer-service-representative-7.json","meta":{"generated_at":"2026-11-10T11:20:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684550},"rest":"https://alion.io/mcp/rest/get_company?id=684550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilaservices-customer-service-representative-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilaservices-customer-service-representative-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilaservices-customer-service-representative-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silaservices-customer-service-representative-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilaservices-customer-service-representative-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":647380}},{"tool":"search_jobs","arguments":{"company":"silaservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":647380},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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