{"id":647443,"url":"https://alion.io/job/silaservices-customer-service-representative-8","title":"Customer Service Representative","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":197,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":591,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Bellefonte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-16T12:24:24Z","employer_posted_date":"2025-10-16","last_verified_at":"2026-09-23T21:47:00Z","board_verified":true,"closed_at":null,"days_open":342,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":341},"description":"Triangle Heating, Cooling, Plumbing & Electrical - Bellefonte, PA\nCustomer Service Representative\nBe the First Impression of a 5-Star Home Services Company\nAt Triangle Heating, Cooling, Plumbing & Electrical, we believe exceptional customer service begins with the very first phone call. As a Customer Service Representative, you'll play a critical role in creating outstanding customer experiences while helping homeowners schedule the services they need.\nServing Central Pennsylvania, Triangle provides residential heating, cooling, plumbing, drain, and electrical services under one roof. Our continued growth is built on exceptional customer care, teamwork, and a commitment to doing the right thing for every customer. We offer year-round work, ongoing training, competitive compensation, and opportunities to grow your career within a supportive, family-oriented culture.\nWhy Join Triangle?\nCompetitive compensation\n\nMedical, Dental, and Vision Insurance\n\n401(k) with Company Match\n\nPaid Time Off\n\nPaid Training and Professional Development\n\nYear-Round Stable Employment\n\nCareer Growth Opportunities\n\nFamily-Oriented Culture\n\nSupportive Leadership Team\n\nThe Role\nAs a Customer Service Representative, you'll be the primary point of contact for our customers, ensuring every interaction is professional, friendly, and solution-oriented. You'll schedule service appointments, support our dispatch team, maintain accurate customer information, and help deliver an exceptional customer experience from the first call through job completion.\nKey Responsibilities\nConvert inbound customer calls into booked service appointments.\n\nMake outbound calls to schedule maintenance visits, follow up on open opportunities, and support membership and seasonal campaigns.\n\nDeliver exceptional customer service while resolving customer questions and concerns professionally.\n\nCoordinate with dispatch to maximize technician efficiency and appointment availability.\n\nMaintain accurate customer records and update information within the company's operating system.\n\nPromote maintenance agreements and additional services when appropriate.\n\nCommunicate effectively with technicians, dispatchers, and management to ensure a seamless customer experience.\n\nMeet individual and team performance goals while maintaining a high level of customer satisfaction.\n\nParticipate in ongoing training and contribute to a positive, team-oriented work environment.\n\nQualifications\nPrevious customer service, call center, dispatch, or administrative experience preferred.\n\nExperience in HVAC, plumbing, electrical, or other home service industries is a plus.\n\nExcellent communication and active listening skills.\n\nStrong attention to detail and organizational abilities.\n\nAbility to multitask and remain calm in a fast-paced environment.\n\nComfortable working with computers and learning scheduling or CRM software.\n\nPositive attitude with a strong work ethic and team-first mentality.\n\nServiceTitan experience is preferred but not required.\n\nWhat Success Looks Like\nSuccess in this role means creating outstanding customer experiences, maximizing booked appointments, supporting efficient field operations, and helping Triangle continue delivering the five-star service our customers have come to expect.","description_format":"text","description_chars":3273,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T20:19:43Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.412,"p_room":0.72,"age_days":341,"expected_fill_days":591,"reasons":["conf:0","evergreen","wave","win:mid","crowd:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/silaservices-customer-service-representative-8","json_url":"https://alion.io/job/silaservices-customer-service-representative-8.json","meta":{"generated_at":"2026-09-23T21:49:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}