{"id":647216,"url":"https://alion.io/job/silaservices-customer-service-representative","title":"Customer Service Representative","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":199,"ghost_share":0.432,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frederick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T23:26:48Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-01T18:45:46Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":53},"description":"Tristate Home Services || Frederick, MD\nTriState Home Services - Frederick, MD\nAt TriState Home Services, we give skilled professionals the opportunity to focus on what they do best-taking care of customers and delivering quality work.\nYou’ll have steady demand, strong support from dispatch and operations, and opportunities to continue building your skills and career. We’re looking for dependable, customer-focused people who want to be part of a team that values professionalism and accountability.\nJob Description\nWe are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.\nJob Duties\nAnswer incoming calls and provide a professional, friendly customer experience\nSchedule service appointments and gather accurate customer information\nListen to customer concerns and ask the right questions to understand their needs\nHandle multiple calls, tasks, and priorities in a fast-paced environment\nFollow up with customers as needed\nIdentify opportunities for additional services and maintenance plans\nEnter and maintain accurate customer information in company systems\nCommunicate with dispatchers, technicians, and other team members\nHandle customer concerns calmly and professionally\nAssist with administrative tasks and special projects as needed\nSkills & Experience\n1+ years of customer service, call center, or home services experience preferred\nExcellent phone presence and communication skills\nStrong organization and attention to detail\nAbility to multitask and prioritize in a busy environment\nComfortable handling upset or frustrated customers\nBasic computer proficiency and ability to learn new software quickly\nStrong written communication skills\nDependable, positive, and team-oriented\nHVAC, plumbing, electrical, or Service Titan experience is a plus\nWhat Success Looks Like\nShows up ready to work and follows through on commitments\nTakes pride in quality work and attention to detail\nCommunicates clearly with customers and teammates\nWorks safely and follows established processes\nTakes ownership, solves problems, and is willing to keep learning\nBenefits\nMedical, dental, and vision insurance\n401(k) with company match\nPaid time off and paid holidays\nCompany-paid life and disability insurance\nPaid training and professional development\nOpportunities for career growth and advancement\nApply today to join Tristate Home Services as a Customer Service Representative!","description_format":"text","description_chars":2487,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T20:19:43Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.443,"p_room":0.6,"age_days":53,"expected_fill_days":74,"reasons":["conf:3","evergreen","win:late","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/silaservices-customer-service-representative","json_url":"https://alion.io/job/silaservices-customer-service-representative.json","meta":{"generated_at":"2026-11-01T21:40:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684550},"rest":"https://alion.io/mcp/rest/get_company?id=684550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilaservices-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilaservices-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilaservices-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silaservices-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilaservices-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":647216}},{"tool":"search_jobs","arguments":{"company":"silaservices.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":647216},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}