{"id":647506,"url":"https://alion.io/job/silaservices-dispatcher-3","title":"Dispatcher","company":{"id":684550,"name":"Sila Services","domain":"silaservices.com","url":"https://alion.io/company/silaservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":68,"open_postings":188,"ghost_share":0.447,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Goshen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-11-21T21:44:48Z","employer_posted_date":"2024-11-21","last_verified_at":"2026-10-21T08:02:20Z","board_verified":true,"closed_at":null,"days_open":698,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":698},"description":"Dispatcher\nJones Services - Goshen, NY\nGreat dispatchers do more than fill a schedule. They keep technicians productive, customers informed, and the entire service operation moving.\nJones Services is looking for a Dispatcher to join our team in Goshen, NY. This is a fast-paced role where you’ll coordinate our field technicians throughout the day, prioritize incoming service needs, adjust schedules when things change, and help make sure we’re putting the right technician in front of the right customer at the right time.\nIf you’re highly organized, comfortable making decisions, and can stay calm when the schedule changes unexpectedly, this could be a great opportunity for you.\nWhat You’ll Do\nManage and continuously monitor the daily dispatch board for HVAC, plumbing, and electrical service technicians\n\nDispatch technicians to service calls based on skill set, location, availability, priority, and customer needs\n\nMaintain an efficient schedule that helps maximize technician productivity and minimizes unnecessary drive time\n\nMonitor technician progress throughout the day and proactively adjust the schedule when jobs run long, cancellations occur, or emergency calls come in\n\nCommunicate clearly with technicians regarding schedules, job information, changes, and next assignments\n\nWork closely with Customer Service Representatives to coordinate newly booked calls and scheduling needs\n\nKeep customers informed of technician arrival windows, delays, or changes to their appointments\n\nIdentify open schedule capacity and work with the team to help fill available appointment opportunities\n\nPrioritize urgent service needs while balancing previously scheduled customers\n\nReview upcoming calls to ensure technicians are appropriately matched to the work being performed\n\nMaintain accurate customer, technician, and appointment information in the scheduling system\n\nFollow up with technicians when additional information, job status updates, or next-step decisions are needed\n\nHelp ensure completed calls are properly closed out and technicians are ready for their next assignment\n\nCommunicate scheduling challenges, capacity concerns, and service issues to leadership\n\nPartner with field leadership and customer service to help provide an outstanding experience from the initial call through completion of service\n\nRemain flexible and solution-oriented as priorities change throughout the day\n\nWhat We’re Looking For\nPrevious dispatching, scheduling, customer service, call center, or service coordination experience preferred\n\nExperience dispatching technicians in HVAC, plumbing, electrical, home services, or another field-service environment is strongly preferred\n\nStrong organizational and time-management skills\n\nAbility to make decisions quickly while balancing multiple priorities\n\nComfortable managing a high volume of activity in a fast-paced environment\n\nStrong verbal and written communication skills\n\nConfident communicating with both customers and field technicians\n\nAbility to remain calm and professional when schedules change or problems arise\n\nStrong attention to detail and commitment to maintaining accurate information\n\nAbility to anticipate problems instead of waiting for them to happen\n\nTeam-oriented mindset with a willingness to communicate and collaborate across departments\n\nExperience with ServiceTitan or another field-service management platform is a plus\n\nWhat Makes a Great Jones Services Dispatcher?\nYou don’t simply wait for someone to tell you what to do next.\nYou’re watching the schedule, anticipating where problems may occur, communicating before someone has to ask, and constantly looking for the best way to keep the day moving.\nYou understand that an open technician slot can mean a missed opportunity, a poorly matched call can hurt both the technician and the customer experience, and a lack of communication can quickly create frustration.\nSuccessful Dispatchers take ownership of the board and treat the success of the service day as their responsibility.\nWhy Join Jones Services?\nAt Jones Services, our focus is on providing a best-in-class workplace while delivering world-class service to our customers.\nComprehensive Benefits: Medical, dental, and vision coverage to help protect you and your family.\n 401(k) with Company Match: Build toward your long-term financial goals with company-supported retirement savings.\nPaid Time Off & Paid Holidays: Take time away from work to recharge and enjoy life outside of the office.\nTraining & Development: We believe in developing our people and providing opportunities to build new skills and grow professionally.\nCareer Growth: As our organization continues to grow, strong performers have opportunities to take on additional responsibility and advance their careers.\nSupportive Team Environment: Work alongside customer service, field leadership, technicians, and other team members focused on helping one another succeed.\nAbout Jones Services\nJones Services provides heating, cooling, plumbing, and electrical services to homeowners throughout the Hudson Valley and surrounding communities.\nOur customers depend on us when something in their home isn’t working, and our Dispatch team plays a critical role in making sure help gets to them efficiently.\nIf you’re organized, proactive, comfortable making decisions, and enjoy being at the center of a fast-moving operation, we want to hear from you.\nApply today to join Jones Services as a Dispatcher.","description_format":"text","description_chars":5455,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-10T20:19:43Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long 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