{"id":4030730,"url":"https://alion.io/job/silotech-group-remote-support-technician","title":"Remote Support Technician","company":{"id":4392123,"name":"Silotech Group","domain":"silotechgroup.com","url":"https://alion.io/company/silotechgroup","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-10T18:33:01Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:33:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\n\nSilotech Group, Inc. is a Woman-Owned Small Business (WOSB) and Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in San Antonio, Texas. We deliver full-spectrum cybersecurity, digital transformation, cloud migration, DevSecOps, and emerging technology Research and Development (R&D) solutions across the Department of War (DoW), Intelligence Community (IC), Federal civilian, State, Local and Education (SLED), commercial, and international markets\nThe Remote Support Technician is an entry-level technical role responsible for providing remote support and troubleshooting across network, server, and workstation environments. This role serves as a frontline support function within Managed Services, focused on resolving issues efficiently, delivering a strong client experience, and building foundational technical skills.\nThe Remote Support Technician interacts directly with clients and internal teams and is expected to communicate professionally over video, phone, and written channels. Training and mentorship are provided, with the expectation that the technician demonstrates initiative, accountability, and continuous technical growth.\nEssential Role and Responsibilities\nRemote Support and Troubleshooting\nProvide remote technical support for desktop, server, and basic network-related issues.\nTroubleshoot and resolve Windows and Mac workstation issues within defined service standards.\nEscalate issues appropriately when resolution exceeds role scope or complexity.\nClient Interaction and Service Quality\nEngage with clients professionally via phone, video, and remote support tools.\nPrioritize client needs and deliver a positive support experience in every interaction.\nClearly explain issues, resolutions, and next steps to clients.\nTicket Management and Documentation\nAccurately document all support activities, troubleshooting steps, and resolutions in the ticketing system.\nFollow established workflows for intake, escalation, and closure of support requests.\nMaintain timely updates to ensure visibility and accountability.\nOperational Discipline\nAdhere to service standards, response times, and internal processes.\nSupport consistent service delivery across managed environments.\nContribute to team efficiency through reliable execution and follow-through.\nGrowth and Development\nActively pursue technical skill development through training, mentorship, and certification.\nDemonstrate increasing independence and problem-solving capability over time.\nPrepare for progression into higher-level engineering or platform roles.\nQualifications\nEducation and Experience\nHigh school diploma with a minimum of three years of relevant technical exposure, or a technical bachelor’s degree with at least one year of experience.\nCertifications\nCompTIA A+ certification or the ability to obtain within six months, higher-level certifications may substitute.\nTechnical Skills\nFoundational understanding of desktop and endpoint management.\nExperience adding and removing users in Windows Server and SaaS platforms.\nBasic troubleshooting knowledge of Windows and Mac operating systems.\nFoundational understanding of networking concepts.\nProfessional Attributes\n Strong written and verbal communication skills.\n Professional presence suitable for client-facing remote interactions.\n Self-motivated, reliable, and team-oriented.\nEqual Opportunity Employer Statement\nSilotech Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. \nSilotech Group participates in E-Verify. 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