{"id":2888567,"url":"https://alion.io/job/silver-bell-group-junior-technical-support-mbt","title":"Junior Technical Support - MBT","company":{"id":4415251,"name":"Silver Bell Group","domain":"silverbellgroup.com","url":"https://alion.io/company/silver-bell-group","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"C","score":60,"open_postings":155,"ghost_share":0.665,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-04-16T00:00:00Z","employer_posted_date":"2026-04-16","last_verified_at":"2026-10-23T08:17:57Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":190},"description":"Junior Technical Support - B2B\nLocation: On-site\nEmployment Type: Full time\nAbout the Role\nWe are looking for a motivated Junior Technical Support professional to join our team and help support business clients and internal teams on our iGaming platform.\nThis is a great opportunity for someone who enjoys technology, solving problems, and wants to grow their technical skills in Linux, databases, containers, and modern infrastructure.\nYou will work closely with experienced colleagues who will provide training and guidance.\nWhat You’ll Do\nLog into Linux servers and review logs to help identify issues.\nAssist with checking applications running in Docker or Kubernetes environments.\nHelp review database records to spot possible issues or unusual activity.\nMonitor system performance and report slowdowns or incidents.\nReview API requests and logs to ensure services communicate properly.\nLearn how the platform works in order to support B2B clients efficiently.\nEscalate more complex issues to senior team members when needed.\nWhat We’re Looking For\nBasic knowledge of Linux systems.\nFamiliarity with databases (SQL basics is a plus).\nInterest in Docker, Kubernetes, APIs, or cloud technologies.\nGood problem-solving skills and attention to detail.\nGood communication skills and willingness to learn.\nResponsible, proactive, and team-oriented mindset.\nPrevious technical support experience is a plus, but not required.\nWhat You’ll Get\nTraining and mentorship from experienced team members.\nOpportunity to learn modern technologies and grow your career.\nFriendly and supportive team environment.\nHands-on experience with real production systems.\nFlexible working options and varied day-to-day challenges","description_format":"text","description_chars":1706,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T01:05:25Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.095,"p_room":0.28,"age_days":190,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/silver-bell-group-junior-technical-support-mbt","json_url":"https://alion.io/job/silver-bell-group-junior-technical-support-mbt.json","meta":{"generated_at":"2026-10-23T11:32:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17483,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4415251},"rest":"https://alion.io/mcp/rest/get_company?id=4415251"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilver-bell-group-junior-technical-support-mbt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilver-bell-group-junior-technical-support-mbt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilver-bell-group-junior-technical-support-mbt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silver-bell-group-junior-technical-support-mbt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilver-bell-group-junior-technical-support-mbt"}]}