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In this role, you\nwill provide high-level technical assistance to our customers, ensuring\neffective problem resolution and outstanding service. You will focus on\ntroubleshooting and resolving technical issues related to our products and\nservices.\nTechnical Assistance:\nProvide support for all technical inquiries related to ourproducts and services, understanding both software and hardware aspects.\n\nMaintain a high resolution rate by troubleshooting technicalproblems via phone, email, and professional conversations. Use remote support\ntools such as TeamViewer, Skype, or Zoom to assist customers effectively.\n\nUtilize various task management systems, such as Jira, Trello, andAsana, for logging and tracking support requests, ensuring detailed\ndocumentation of issues and steps taken to resolve them.\n\nEngage with customers to understand their technical issues,providing clear and timely information throughout the resolution process.\n\nCollaborate with other technical teams to address complex issuesand contribute to product improvements based on customer feedback.\n\nPerformance\nMetrics:\nCustomer satisfaction ratings based on feedback from externalstakeholders.\n\nMaintain a high rate of resolution for technical requests.\nAccurate documentation and management of tasks.\nDemonstration of professionalism and effective communication inall interactions\n\nRequired\nQualifications:\nHigh school diploma or higher (technical orientation preferred) orrelevant work experience.\n\nProficient in Serbian and English (minimum B2 level).","description_format":"text","description_chars":1596,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Serbian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Business Process Outsourcing (BPO)","Call Center Services","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-21T11:32:24Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.135,"p_room":0.28,"age_days":759,"expected_fill_days":8,"reasons":["conf:1","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/silver-bell-group-technical-support-specialist","json_url":"https://alion.io/job/silver-bell-group-technical-support-specialist.json","meta":{"generated_at":"2026-10-30T19:20:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8633,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4415251},"rest":"https://alion.io/mcp/rest/get_company?id=4415251"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilver-bell-group-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilver-bell-group-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilver-bell-group-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silver-bell-group-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilver-bell-group-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2998657}},{"tool":"search_jobs","arguments":{"company":"silverbellgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2998657},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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