{"id":3424418,"url":"https://alion.io/job/silver-hills-bakery-consumer-relations-associate-contract","title":"Consumer Relations Associate (Contract)","company":{"id":5548,"name":"Silver Hills Bakery","domain":"silverhillsbakery.ca","url":"https://alion.io/company/silver-hills-bakery","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":98,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abbotsford, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":24,"currency":"CAD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T21:53:37Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T07:58:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position: Temp Consumer Relations Associate Reports to: Sr. Brand Manager\nWe are looking for a Temporary Consumer Relations Associate to support our Marketing team on an hourly, remote basis. Our Consumer Relations Associate will help us respond to a high volume of consumer emails and calls across our brands, including our sister company One Degree Organic Foods.\nOpportunities\nThis is a short-term role focused on helping our Consumer Relations team work through an increase in consumer inquiries. You will respond to consumer questions and complaints with care, log cases accurately, and escalate sensitive issues to the team. Full training is provided.\nRequirements\nHere is who you are…\nYou are patient, friendly and professional, including with consumers who are upset or frustrated \nYou write clear, warm and error-free emails \nYou are organized, reliable and comfortable working independently from home \nYou have some customer service experience (call centre, retail and hospitality all count) \nYou are comfortable with MS Office, and experience with Zen Desk or IssueTrak is an asset \nthings you will do…\nRespond to consumer emails and calls in a prompt and courteous manner, following our response guidelines \nLog all consumer contacts accurately in Zen Desk and IssueTrak \nResolve routine issues (e.g., replacements, coupons) within established guidelines \nEscalate sensitive, complex or quality-related issues to QA, Compliance, Operations, R&D, Marketing and Consumer Relations \nStay up to date on product knowledge for the brands you support \nAdhere to all company policies and procedures \nRole details…\nTemporary, hourly position \nWeekday hours, with occasional flexibility as needed \n Hourly Rate - $22 - $24/","description_format":"text","description_chars":1725,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bakery & Pastry","Vegan Food"],"lifecycle":[{"event":"open","at":"2026-10-28T21:53:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":55,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/silver-hills-bakery-consumer-relations-associate-contract","json_url":"https://alion.io/job/silver-hills-bakery-consumer-relations-associate-contract.json","meta":{"generated_at":"2026-10-30T08:30:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5548},"rest":"https://alion.io/mcp/rest/get_company?id=5548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilver-hills-bakery-consumer-relations-associate-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilver-hills-bakery-consumer-relations-associate-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilver-hills-bakery-consumer-relations-associate-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silver-hills-bakery-consumer-relations-associate-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilver-hills-bakery-consumer-relations-associate-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3424418}},{"tool":"search_jobs","arguments":{"company":"silverhillsbakery.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3424418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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