{"id":2493531,"url":"https://alion.io/job/silverfort-technical-support-developer-singapore","title":"Technical Support Developer - Singapore","company":{"id":49155,"name":"Silverfort","domain":"silverfort.com","url":"https://alion.io/company/silverfort","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T06:55:44Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T11:52:50Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nSilverfort is on a mission to bring identity security everywhere - to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.\nJoining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.\nWe are looking for a Technical Support Developer to join our growing Customer Success team in Singapore. You will serve as a technical bridge between our Tier 1/2 Support Engineers and R&D teams, diagnosing and resolving complex, development-level issues in customer environments. In this role, you’ll design debugging utilities, improve support workflows through automation, and occasionally provide hands-on support for Level 1 and Level 2 tickets to strengthen the broader team.\nResponsibilities\nDiagnose and resolve complex, development-level technical escalations that require deep product knowledge, code inspection, and specialized fixes\nAct as the primary technical liaison between Tier 1/2 Support Engineers and Product Development teams, accelerating bug fixes, patches, and feature improvements\nDesign, build, and maintain advanced debugging scripts, automation utilities, and diagnostic tools to streamline support workflows\nLead scheduled off-hours technical engagements, including planned software upgrades, critical system migrations, and high-priority maintenance windows\nLead post-incident root cause analysis (RCA) for critical customer issues and recommend long-term product fixes to prevent recurrence\nCreate detailed technical documentation, troubleshooting guides, and post-mortem write-ups to strengthen the internal knowledge base\nDevelop and deliver technical training programs to upskill Tier 1 and Tier 2 Support Engineers on product architecture and advanced debugging techniques\nProvide Tier 1/2 support coverage on an as-needed basis during peak volumes, complex edge cases, or coverage gaps\nRequirements\n5+ years in technical support, solutions engineering, or similar roles bridging support and engineering organizations\nAdvanced debugging proficiency (log/trace analysis, packet inspection, TCP/IP, performance metrics) and strong development experience in JavaScript, Python, Node.js, Go, or React\nDeep understanding of enterprise IAM systems, Active Directory, MFA, and authentication protocols (SAML, OAuth, OIDC, Kerberos, NTLM)\nHands-on knowledge of Linux, Windows, and cloud platforms (Azure, AWS, GCP); strong grasp of network protocols and API integration troubleshooting across diverse architectures\nHands-on use of AI coding and reasoning tools (Claude, ChatGPT, Copilot, Cursor, and similar) in real production work - using them to ship faster and to higher quality, not just to experiment\nExceptional English communication skills; ability to articulate technical details to both technical and non-technical stakeholders\nWillingness to work rotating shifts and participate in after-hours critical calls, maintenance windows, and system upgrades; Bachelor’s degree in Computer Science, Software Engineering, Cybersecurity, or equivalent experience - a plus\nWillingness to travel up to 10% of the time\nThis is a hybrid role based in Singapore.","description_format":"text","description_chars":3587,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management"],"lifecycle":[{"event":"open","at":"2026-10-14T03:54:30Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.945,"age_days":9,"expected_fill_days":24,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/silverfort-technical-support-developer-singapore","json_url":"https://alion.io/job/silverfort-technical-support-developer-singapore.json","meta":{"generated_at":"2026-10-15T15:03:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49155},"rest":"https://alion.io/mcp/rest/get_company?id=49155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsilverfort-technical-support-developer-singapore"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsilverfort-technical-support-developer-singapore"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsilverfort-technical-support-developer-singapore"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/silverfort-technical-support-developer-singapore\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsilverfort-technical-support-developer-singapore"}]}