{"id":2010615,"url":"https://alion.io/job/silverfort-technical-support-developer","title":"Technical Support Developer","company":{"id":49155,"name":"Silverfort","domain":"silverfort.com","url":"https://alion.io/company/silverfort","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":147000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Go","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:17:22Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-17T00:11:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nSilverfort is on a mission to bring identity security everywhere - to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.\nJoining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.\nWe are looking for a Technical Support Developer to join our growing team. In this unique role, you will work with our Support Engineers and respective R&D Teams to diagnose and help to resolve complicated product issues in customer environments. You will also work with other groups such as Customer Success, Product Management, Sales and more to improve our overall product and technical processes.\nResponsibilities\nResolve complex, development-level technical support cases and own critical customer escalations, providing technical guidance and workarounds as needed\nAct as the technical bridge between Support and Development, leading root cause analysis on critical issues and driving the resulting product improvements\nBuild and maintain advanced debugging scripts, tools, and internal tools for the support team\nCreate and maintain comprehensive technical documentation for complex issue resolutions, keeping the internal knowledge base current\nAnalyze support trends to identify recurring issues, propose data-driven product improvements, and contribute to long-term support strategy\nDevelop and deliver advanced technical training for the support organization, and participate in on-call rotations, stepping in for leadership as required\nRequirements\nProven track record of innovative problem-solving in complex technical environments: resolving business-critical issues, designing architectural solutions, and identifying systemic problems before they escalate\nAdvanced troubleshooting across diverse technical implementations, including API integrations and interpreting complex application logs, performance metrics, and network traces\nStrong development experience with demonstrated expertise in one or more of: JavaScript, Python, React, Node.js, or Go\nDeep technical knowledge of enterprise identity and access management, Linux, Windows, Active Directory, and authentication architectures\nComprehensive understanding of cloud platforms (Azure, AWS) and advanced networking skills, including TCP/IP protocols, network configuration, and performance analysis\nExceptional communication and technical leadership: engaging effectively at all organizational levels and influencing product direction. Technical degree in Computer Science, Cybersecurity, or a related field (or equivalent experience)\nThis role requires candidates to be based in the West Coast. 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